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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres


From Belgium (Passenger Service Centre): 0800 818710800 81871

From Belgium (Travel Agent Service Centre): 0800 818720800 81872

From Luxembourg: 00352 800 8517000352 800 85170

From other countries: +31 707709574+31 707709574

Baggage and other enquires

Questions about bookings, flights, reservations:
Daily, 08:00 - 20:00h.

Questions about hotels and packages#
Daily, 09:00 - 17:00h.

# For your hotel and package questions, service will be provided by Cathay Pacific Holidays Netherlands BV

Other countries / regions

Select Countries / Regions
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Worldwide office

Marco Polo Club

Hong Kong

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong

800 938038 (Mandarin service)

24 hours a day, 7 days a week

More details