Getting connected

1. Switch on airplane mode on your device

Head to settings on your phone, tablet or laptop and turn on airplane mode.

2. Enable your Wi-Fi connection

Switch on your Wi-Fi and wait for network options to appear.

3. Connect to the “Cathay Pacific” network

Select “Cathay Pacific” from your suggested list of networks and wait for a captive portal to pop up. In case it doesn’t, type wifi.cathaypacific.com into your browser.

4. Select your preferred internet package and start browsing

A number of Wi-Fi packages will be shown on the captive portal. Select and pay for your preferred option.

Troubleshooting your connection

We connect to satellites to bring you the most reliable internet availability at 35,000 feet in the air while travelling at 900km/h. However, we may not be able to connect you if:

We are flying over the northern polar region, for example on some North America routes
We are “beam switching” between satellites
Weather conditions are poor
We are not yet at the minimum altitude to connect

We’re working hard to improve our Cathay Pacific Wi-Fi. If you have trouble getting online, try again in a little while. Please let a member of cabin crew know if you still can’t connect.