Can I eat the food served onboard?

Yes. Airline catering services were already subject to high standards of food preparation, and Cathay Pacific has since added additional layers of scrutiny – including more Personal Protective Equipment, extra temperature checks and increased cleaning. Meanwhile, meal services onboard have also been simplified to minimise interaction with cabin crew.

Can I talk to cabin crew with confidence?

Yes. All Cathay Pacific staff in Hong Kong, from check-in to the lounges to the cabin, will be wearing masks at all times and have been trained in health and safety procedures.

‘Onboard flights, crew have additionally been provided with gloves and eye protection,’ explains Haughton. ‘Strict protocols have been put in place for staff layovers, with all cabin crew sequestered to their hotel rooms and barred from contact with the local population.’

If I’m not able to fly, how can I change or cancel my flight?

In response to COVID-19 disruptions we’ve introduced a number of measures to help you stay flexible with your travel plans. If you purchased tickets with Cathay Pacific directly, you can change, cancel or request a refund via Manage Booking. If you purchased your ticket through a travel agent or a third-party website, you must go back to that source to process any changes. And for redemption tickets, contact Cathay. Please check your fare conditions for specific terms and conditions.

Do you still have a question? Try reading these COVID-19 FAQs.

Hero image: Bay Leung