How often do I receive my online statement and how long will my statements be stored online?
Member online statements are updated on a monthly basis and only kept online for a period of 12 months. We recommend you to save your online statements for future reference.
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What are Status Points and how do I earn them?
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What is the difference between Status Points and Asia Miles?
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How do I know if the ticket I have purchased online is eligible for mileage accrual?
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What Economy fare type will earn me the most points and miles?
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How do fare classes affect Status Points, and where can I find out the fare class of the ticket I purchased?
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Can I earn Status Points when flying with oneworld alliance airlines?
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Can I earn Status Points for flights taken prior to my membership enrolment date?
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Can I earn Status Points on Bookable Upgrades?
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Can I earn Status Points on redemption or award tickets?
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Why have my Status Points been reset to zero?
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Can I check my account balance and expiry date through other channels besides the Cathay website?
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Why haven't I received my account summary?
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Can I have my account summary emailed to more than one email address?