Our self-service facilities and network

Use our airport and in-town self-service facilities for speedier check-in and bag drop.
A customer with baggage using the self-service check-in kiosks at Hong Kong International Airport.

Benefits of self-service

Time is on your side with our self-service facilities at the airport or at in-town station locations. Designed to speed you through check-in and bag drop, our self-service network will give you extra time to shop, eat or simply relax before the start of your journey. If you’re new to the automated experience, our airport team will be on hand to assist you.

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Step 1

Check in online before arriving at your departing airport

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Step 2

Validate your travel document using the dedicated kiosks

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Step 3

Print your bag tag and attach it to your baggage

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Step 4

Proceed to the self-service bag drop counters or our counters to check in your bag

How to use our self-service facilities

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Self-service check-in and baggage tagging

Check in, get your boarding pass and baggage tag from the kiosk, then proceed to the bag drop counter. If you have already completed online check-in, get your baggage tag and proceed to the bag drop counter.

Self-service bag drop

If you have already checked in and collected your boarding pass and baggage tag, simply head to the self-service bag drop machines.

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Airport boarding area

Airport information

View our international airport information and self-service check-in network.

Learn more

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