Dear $title $familyName $givenName,
We are pleased to confirm your request for lounge access redemption.
Item(s) redeemed: $quantity
Package Title: $packageName
Reference number(s): $referenceID
Note: Your redemption letter will be mailed out to your designated address within the next working day after miles are successfully deducted from your account. Express courier service lead-time of redemption letter to mailing addresses in Hong Kong is around four working days, and around 10 working days for mailing addresses outside of Hong Kong, depending on mailing location.
We hope you enjoy your visit to our lounge and look forward to welcoming you on board again soon.
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