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Cathay Pacific European services affected by Iceland volcanic ash

17 May 2010

Due to volcanic ash and its forecast impact on airports in London and Amsterdam, Cathay Pacific Airways announced that three of its Europe-bound flights have to be diverted and six of its flights to and from London have been cancelled.  The details are as follows:

  

Flight No.

Route

Scheduled Departure Time

Status

CX251

Hong Kong to London

23:55 (16 May)

Diverted

CX255

Hong Kong to London

00:35 (17 May)

Diverted

CX271

Hong Kong to Amsterdam

0015 (17 May)

Diverted

CX257

Hong Kong to London

09:40 (17 May)

Cancelled (Originally delayed till 12:00)

CX253

Hong Kong to London

15:00 (17 May)

Cancelled

CX252

London to Hong Kong

12:35 (17 May)

Cancelled

CX250

London to Hong Kong

18:20 (17 May)

Cancelled

CX256

London to Hong Kong

20:20 (17 May)

Cancelled

CX254

London to Hong Kong

22:35 (17 May)

Cancelled

 

(All times local)                                                                  

 

The two late night flights to London today (CX251 of 17 May and CX255 of 18 May) are also likely to be affected and updates will be available this afternoon.  On-line check-in for these two flights has been suspended.

 

Passengers whose flights are cancelled are advised not to go the airport and to check the airline’s website www.cathaypacific.com for their alternative flight arrangements using Manage My Booking service.  The airline has upgraded CX257 of 18 May to Boeing 747-400 offering more seats to London.

 

Flights to Paris, Frankfurt, Rome and Milan remain normal but situation might change quickly.  Passengers are advised to first check the airline’s website to get the latest flight information before leaving for the airport.

 

“We are doing our utmost to provide updated flight information to passengers as soon as possible.  However, forecasts are available only 18 hours ahead and airspace closures are subject to last-minute announcement by the relevant authorities,” said a Cathay Pacific spokesperson.

 

The airline has also waived the re-booking,re-routing, cancellation and refund charges for all tickets issued worldwide on or before 17 May for travel on Cathay Pacific European services from 17-19 May. Revised travel date must be on or before 31 May 2010.

 

Cathay Pacific continues to monitor the situation closely and will issue further updates this afternoon. The airline regrets any inconvenience this may cause and hopes for passengers’ understanding.