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Cathay Pacific suspends all flights to Tokyo till 12 March (Saturday) afternoon

11 Mar 2011

Cathay Pacific Airways has suspended all flights to Narita International Airport and Haneda Airport in Tokyo until12 March (Saturday) afternoon, when the situation will be reviewed. The Narita airport has been closed after a massive earthquake hit the coast of north-eastern Japan.

The airline plans to operate flights to and from Fukuoka, Nagoya, Osaka, Okinawa and Sapporo as scheduled, but passengers are advised to expect delays.

A Cathay Pacific spokesperson said the resumption of services to and from Narita tomorrow would depend on the airport operational status and the availability of ground transportation facilities in Tokyo. The airline will monitor the situation closely and will issue further updates on Saturday morning.

The spokesperson also called on passengers to cancel or postpone non-essential travel to Tokyo in keeping with the Government’s travel advice. It is likely that flights to and from Narita may continue to be affected over the next couple of days.

For the morning flights on Saturday 12 March, the status is as follows:

Cancelled
From HK to Narita: CX524, CX504 and CX520
From Narita to HK: CX501, CX521 and CX451 via Taipei

From HK to Haneda: CX548
From Haneda to Hong Kong: CX549

Delayed
From Narita to Hong Kong: CX509 has been reinstated but delayed to 21.40 local time
From Haneda to Hong Kong: CX543 has been delayed to 22.50 local time.

Ticketing Guidelines:
With immediate effect, all rebooking and rerouting charges will be waived for tickets issued worldwide on or before 11 March for travel on Cathay Pacific and Dragonair involving Narita and Haneda in Tokyo, Fukuoka, Nagoya, Osaka, Okinawa and Sapporo between 11 March and 16 March 2011. Revised travel date must be on or before 14 April 2011. The waiver is for all confirmed bookings irrespective of fare type.

For cancellation and refund charges, there is no waiver.

Customers are advised to check the airline’s website, www.cathaypacific.com, for updated flight arrival and departure information before departing for the airport. To ensure customers receive the latest flight status updates via SMS or e-mail, they are advised to update contact details in Manage My Booking through our website.

Flights affected today (11 March) and planned for operation on 12 March afternoon:

• CX451 (Narita-Taipei-HK) that is now on the ground in Narita
• CX520 (HK-Narita) that has been diverted to Nagoya
• CX450 (HK-Taipei-Narita) that has been diverted to Osaka
• CX500 (HK-Narita) has been delayed to 15.50 on 12 March
• CX542 (HK-Haneda) has been delayed to 17.10 on12 March
• CX549 (Haneda-HK) has departed, to be arrived at 22.25 HK time.

All Cathay Pacific passengers at the affected airports in Japan have been accounted for and are safe. The hotel situation in Hong Kong and Narita is currently critical. Cathay Pacific will try its best to look after passengers and staff.