What documents do I need to upload?

You can find the latest requirements on our Hong Kong restrictions and quarantine page.

How far in advance should I submit my documents? When can I expect a response after I upload my COVID-19 test results and other required health documents?

Fly Ready is available between 48 and 12 hours before your flight. Documents are checked between 07:00 and 22:00 Hong Kong Time. You may experience a delay if you submit outside of these hours. If you do not receive a confirmation email letting you know that your documents have been successfully verified, please see our team at the airport who will be happy to verify your documents.

Is Fly Ready offered on all Cathay Pacific flights?

Fly Ready is currently available for entry into Hong Kong from most locations. It will be progressively introduced for departures across cities in our network.

Is it mandatory to pre-verify my documents before my flight?

It's not mandatory, however we highly recommend using Fly Ready to pre-verify your COVID-19 test result and other health required documents before your flight - so you can arrive at the airport ready to fly.

What happens after I upload my COVID-19 and other health related documents?

Once you've uploaded your documents, our team will review the information to make sure it meets Hong Kong’s travel requirements. If any information is missing or additional details are required, we’ll email you so you can upload the relevant files. Once all the documents are in order, a confirmation email will be sent letting you know that you’re ready to fly.

How can I use Fly Ready?

If Fly Ready is available for your flight, you'll receive an invite link in your flight reminder email 48 hours before departure. Please enable cookies in your browser to view the link.

I'm having issues uploading my documents, who can I contact for help?

Please contact our Customer Care team who will be happy to assist you.

I submitted the wrong documents, do I need to resubmit a new form?

Our team will first verify the documents you have submitted, then reach out to you via email. You will be able to resubmit your documents through the link we'll provide, if needed.

Do I still need to bring my documents with me to the airport?

Yes. You will still need to bring your physical or digital copies of your original documents with you to the airport, as we'll need to see them at check-in, and they must be presented to health and immigration officials on arrival in Hong Kong. I've submitted my documents, but haven't received a reply yet.

When can I expect a response?

Our team prioritises submissions based on flight departure times and will email you as soon as we have verified your documents.

Will you also check my passport and visa?

No. With Fly Ready, we'll check your COVID-19 test result and other health related documents for your upcoming flight to Hong Kong. Passport and visa checks will be completed at the airport. Please make sure you meet all visa and entry requirements for your destination, as you may be denied boarding at the airport.

If my itinerary has changed, do I need to verify my documents again?

If your flight has been changed, delayed or cancelled, or there is a last-minute change in entry requirements, your Fly Ready status may change and you'll need to resubmit your documents for verification.