04 Aug 2006
Cathay Pacific Airways announces today that it will add five extra flights to its scheduled services this afternoon in an effort to help clear the backlog of passengers left stranded at the Hong Kong International Airport by Typhoon Prapiroon.
Three of the additional flights will go to Bangkok and the other two to Taipei to meet the passenger demand for these destinations. The airline is working on plans to add further flights, depending on passenger demand and the availability of aircraft and crew.
By noon today, Cathay Pacific’s services at the airport were slowly returning to normal – 23 scheduled flights arriving from various parts of the world and nine scheduled flights had departed.
The airline continues to help re-book the many passengers whose flights were cancelled yesterday. A special check-in area was designated for them and breakfast and lunch vouchers were distributed to those Cathay Pacific passengers who had slept at the airport overnight. Some 600 of these passengers had been able to re-book their flights by noon.
The airline has advised passengers who returned home or stayed at hotels overnight to call Cathay Pacific’s reservations hotline on 2747-1888 before planning to go to the airport. The airline has also opened a help desk at the airport at the Cathay Pacific check-in area for those passengers who wish to cancel their flights.
Passengers booked on today’s scheduled services should be able to board their flights as planned, although there might be some delays. They should call the airline’s hotlines (see below) in advance or go to the Cathay Pacific website, www.cathaypacific.com, to check the status of their flights.
Cathay Pacific thanks its passengers for their patience and understanding in a very difficult situation and said it would continue to do everything possible at the airport to bring the situation back to normal. The airline also expresses appreciation of its staff for their dedication in working long hours in order to help the airline’s passengers.
Regular updates will be posted on the airline’s website, www.cathaypacific.com. Passenger enquiry hotlines in Hong Kong are as follows:
Chinese language: 2747 8888 / English Language: 2747 8999
Reservation Hotline: 2747-1888