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Cathay Pacific passengers able to order duty free goods online

04 Oct 2005


Cathay Pacific Airways today announced that doors are open for business on a sophisticated online duty-free store that lets passengers shop before they fly.

Passengers can order goods on a new section of the airline’s web site, www.cathaypacific.com/dutyfree, which they pick up and pay for on their flight. This service is one of the most comprehensive of its kind in the industry.

Preflight ordering further improves the personalised service Cathay Pacific offers all its passengers by helping to ensure the items they want to purchase will be in stock.

The almost 200 high-quality goods on offer range from perfume and cosmetics to electronics and collectibles. Some exclusive items are only available for purchase from the airline.

Passengers can place their orders any time between 2 and 21 days before their departure date. The catalogue site even allows people not travelling to email their wish lists to friends and family members who are going to fly with the airline.

Shopping has become as much a part of the inflight entertainment experience as movies, music and food. Over the years, Cathay Pacific has enhanced its passengers’ shopping experience and expanded the range of products it offers.

Cathay Pacific Director Service Delivery Quince Chong said: “With so many items to choose from in our catalogue, carrying enough of everything passengers might want to buy inflight can be difficult, given the limited storage space on aircraft. Preflight ordering tells us exactly what passengers want beforehand and gives us a chance to get it on board – avoiding disappointment. It’s another little thing we do to set our service apart.”

Media Contact: 2747-5363, 2747-5393