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Cathay Pacific voted Airline of the Year

17 Mar 2003


Cathay Pacific Airways' commitment in providing our customers with superior products and service has reaped rewards. The airline has been honoured as "Airline of the Year" in the 2003 Skytrax survey. In addition, Cathay Pacific was also named "Best Airline - Asia" and "Best Airline - Transpacific" for the second consecutive year.

Skytrax Research is a UK-based consulting firm which conducts the world's "largest" passenger survey. This year, more than 4.4 million entries were received during the survey period between August 2002 and March 2003. Passengers were asked to give performance ratings for categories such as "Check-in services, Airline Lounges, Boarding/Departures, Arrivals/Transfer, Cabin Seating, Cabin Cleanliness, Onboard Catering, Inflight Entertainment and Cabin Staff Service".

According to survey comments from Skytrax: "Despite difficult times the airline industry faced throughout 2002, it seems customers remained only too happy to make their opinions known...all credit to the final winner, Cathay Pacific, who eventually took the title Airline of the Year 2003. Having read through many thousands of comments made about the winning airlines, Cathay Pacific drew "considerable support for the quality of staff service standards" and "scored very highly for their front-end premium products".

Cathay Pacific Chief Operating Officer Philip Chen said, "We are extremely delighted to be voted "Airline of the Year". The excellent results reflect our commitment to our passengers as well as product excellence. My heartfelt thanks goes to our passengers, as well as each and every one of our staff whose hard work have made these awards possible."

Cathay Pacific has also been recently voted as Hong Kong's premier company in terms of high quality services and product in a poll conducted by the Far Eastern Economic Review for its "Review 200" survey.