Price Promise - Promising you better value
With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on a South African travel agency website (in South African Rand), simply lodge a price match claim with us by midnight UTC on the day of your purchase, and you'll get the fare difference refunded.
Our Price Promise applies to:
- Bookings made on www.cathaypacific.com/za that depart from South Africa.
- Bookings paid and ticketed in full in South African Rand.
- An itinerary only with flights operated by Cathay Pacific Airways that originate in South Africa.
- Claims where the price on a third-party website, inclusive of all taxes, fees and surcharges, is lower than what you paid on www.cathaypacific.com/za by minimum ZARR200 and maximum ZARR1500 per ticket for Economy, Premium Economy, Business and First Classes.
Kindly read the detailed Terms and Conditions before you make a claim for a refund.
How to make a claim for a refund:
1. Take an unedited, full screenshot of the fare with the price difference. It should include the website address, company logo, full itinerary with flight numbers, total costs of the booking fees and charges as well as a timestamp (with date and time clearly visible.)
2. Complete the claim form and attach the screenshot by midnight of the same calendar day you purchased your ticket.
3. Receive a refund of the price difference via the payment method originally used to purchase the ticket.
1) The publicly available airfare on the third-party website must be:
*Sold by a South African online travel agent.
*Quoted in South African Rand (without using a currency converter) and the ticket must be issued directly from the online travel agency.
2) Fare comparison checklist (the following must be identical):
*Cathay Pacific flight numbers
*Number and type of travellers (including the number of adults and children)
*Cabin class and booking sub-class
*Booking, fare and cancellation conditions
*Travel itinerary and routes
3) The “Price Promise” only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance or other non-flight products purchased from Cathay Pacific.
4) The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
5) A match in airfares will not be accepted in the following circumstances:
*Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
*Fare quotes from comparison sites
*Instances where the fares are lower due to an error made by the retailer/third party
*Fares purchased as part of package holidays
*Fares on a website that is not targeted to consumers located in South Africa and is not operated by a South African company
*Cancelled or refunded bookings made on our website
*Airfares sold via a 'bricks and mortar' travel agency or via unauthorised channels or resellers
*Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
*Airfares discounted by use of promotional codes, coupons, credits, loyalty, redemption or other non-cash methods
*Resubmitted claims or multiple claims for one booking
*Airfares that include codeshare flights or flights operated by other airlines
7) The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.