I have a confirmed Preflight Order but am unable to modify the details. Why?
At 48 hours before flight departure, the flight will be closed for uploading of Duty-free items. Once onboard, please inform our cabin crew about your to change your order purchase.
More about duty-free preflight order
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What is Preflight Order?
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I have placed a preflight order. How can I change the details (e.g. flight details, personal details, ordered items)?
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I have changed my itinerary. Will it be reflected in my confirmed Preflight Order?
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I would like to add more products to my confirmed Preflight Order but failed. Why?
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I've made a Preflight Order and would like to increase the quantity of an item but failed. Why?
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I did not place a preflight order prior to boarding my flight. Can I still purchase products while on board?