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Changes, cancellation and refund

Currently, changing the ticket online function is availableNote 1,2,3,4for original Cathay Pacific tickets purchased online with journeys commencing from Africa, Australia, Bahrain, Bangladesh, Belgium, Canada, China, Denmark, France, Germany, Hong Kong Note 5, India, Indonesia, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Peru, Republic of Ireland, Russia, Saudi Arabia, Singapore, Sri Lanka, Switzerland, the USA, U. A. Emirates, United Kingdom, Taiwan and Thailand.

Note 1: If the changing ticket online function is not available for your itinerary after verified by the system or the Change Booking Button does not shown in Manage My Booking, you simply contact our reservations office and we will arrange it for you.

Note 2: Subject to the terms associated with your purchased fare, change/rebooking may NOT be allowed. Or there may be a change/rebooking fee involved.

Note 3: Online Booking Change offers date or flight change with the same origin, destination and route in the same cabin without en-route stops. For example, itinerary such as departure from Taipei to Osaka and return from Tokyo to Taipei is not applicable for Online Booking Change.

Note 4: Once your travel starts, the online booking change function can only be processed for one more time.

Note 5: Online Booking Change function is not available for journeys commencing from Hong Kong but paid in Renminbi Currency.

 

We currently only support bookings made on Cathay Pacific website. For tickets purchased via travel agents or Cathay Pacific Reservations Office, please contact our Reservations Office for assistance.

 

You can make changes to your bookings provided that your Cathay Pacific flights are booked on our website.

 

Passengers under the same booking are required to change dates and/or flights together when changing flight bookings online.

 

You are required to cancel the check-in via Manage My Booking before you changes your bookings online.

 

You can make changes via Manage My Booking if your bookings are made on our website. A “Change Booking” button will appear under your booking details once our system verifies your eligibility.

 

This happens when the booking in question is not eligible for changes online. You may contact Cathay Pacific Reservations Office for assistance.

In accordance with the fare rules of your ticket, you may reserve your preferred seats free of charge (except for Reserve Your Seat products) when changing bookings. Alternatively, customers can reserve their seats via Manage My Booking. For details, please refer to "Manage Booking - Seat Request" section of Frequently Asked Questions. To understand more about Reserve Your Seat, please refer to "Reserve Your Seat" product page.

 

You can make meal requests via Manage My Booking. For details, please refer to “Manage Booking – Special Meal/Services Requests” section of Frequently Asked Questions.

 

You can pay for the changes for other passengers on condition that the credit card payment must be authenticated by “Verified by Visa” or “MasterCard®SecureCodeTM", or the cardholder will need to present the physical card for verification purpose.

Debit/credit card issued in China are accepted for journeys commencing from China.

 

No, you are not required to pay with the same credit card. However, you may be asked to present the physical credit card(s) charged for the tickets for verification purpose upon check-in. 

Debit/credit card issued in China are accepted for journeys commencing from China.

 

You will receive a confirmation email shortly after you click on the “Confirm Change” or “Confirm Payment” button on the Fare Details and Payment pages.

 

Once you have completed the date and/or time change online successfully, our system will issue a revised e-ticket, which will be sent to the email address provided during the online booking process within an hour. You may then view your bookings online via Manage My Booking.

 

When you have changed the date and time on your flight booking online, a partial refund (does not equate to the cost of half round trip) of your original ticket is payable, such residual values will be refunded to the credit card charged. Refund will be in the chosen currency when the previous ticket(s) was purchased.

 

Unless changed or cancelled due to operational reasons, most of the prepaid services are non-refundable.

To understand more, please refer to the related product page.

The refund of the Online Booking Change transaction will take seven working days for tickets involving US sector. Otherwise it will take 20 calendar days.