What to know before you fly
While the risk of COVID-19 transmission on board remains very low, we have implemented measures to safeguard the wellbeing of our passengers and crew.
If you need to postpone your travel, find out more about our free ticket change options in our COVID-19 information centre.
For passengers arriving into Hong Kong
The Hong Kong SAR Government has introduced new and comprehensive entry requirements for passengers who have visited certain countries and are ending their journey in Hong Kong. Visit Restrictions for passengers travelling to Hong Kong to learn more.
For all passengers
If you are feeling unwell
We’re unable to accept anyone presenting symptoms consistent with COVID-19 for travel and therefore ask that you postpone travel if:
- you are feeling unwell with respiratory symptoms, such as a fever, cough, sore throat or muscle aches;
- you have been in close contact with a confirmed case of COVID-19 in the 14 days prior to travel; or
- you have been diagnosed with COVID-19.
Please note: passengers that have been diagnosed with COVID-19 are required to provide a medical certificate confirming they have recovered and are no longer contagious in order to travel.
Compulsory health declarations
We require passengers to answer health screening questions upon check-in at worldwide airports including Hong Kong.
A health declaration form must be completed and submitted prior to departure for some destinations. Please visit Health Declaration Forms to learn more.
Face coverings requirement
To protect the wellbeing of all passengers and our crew on board, if you are two years of age or older, you must wear a face covering when travelling with us. This includes:
- during check-in;
- in our lounges;
- during boarding;
- in the aircraft cabin;
- during disembarkation; and
- when directed by our airport team or cabin crew.
Subject to any applicable laws, we’re unable to accept anyone not wearing a face covering for travel..
Inflight
You must keep your face covering on at all times and only remove it during the short periods that you are eating or drinking.
Please also remember to remove your face covering if you are required to use the oxygen masks for any reason.
At the airport
We also strongly recommend that face coverings are used in high-traffic areas such as security lines and baggage collection areas. Please also note that many governments have now made wearing a face covering compulsory in public places, including airport terminals.
Bring your own
We kindly ask that you bring your own appropriate face covering to wear throughout your journey. It should fit snugly against your face and cover the mouth and nose without gaps. We do not recommend masks with exhalation valves, as these may not be fully effective.
Prohibited items
Passengers are prohibited from wearing personal air purifying shields on board, as this product contains a rechargeable lithium battery and risks blocking access to oxygen masks (if required).
A clean travel environment
Watch how we thoroughly clean our cabins to protect you in the air.