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Enjoy more flexibility with Cathay Credits

If you don’t know when you’ll be able to fly, you can easily swap your ticket for Cathay Credits. Equal the value of your original ticket(s), Cathay Credits can be used to book a new trip when it best suits you.

This is available for tickets issued on or before 23 March 2020, with an original travel period between 17 March and 30 June 2020. Once you’ve changed your ticket to Cathay Credits, you’ll have until 31 December 2020 to redeem on a new booking. Travel must be completed before 30 June 2021.

If you know when you’d like to fly, you can change your ticket in a few clicks using Manage Booking. Alternatively, you may cancel your ticket and request a refund.   

Cathay Credits eligibility

Cathay Credits are available for passengers whose travel has been affected, as well as those who wish to change their travel plans. 

Please refer to the below table to determine if your booking is eligible.

Destination/origin Ticket booking period Original travel period Ticket change deadline
Travel must be completed by
All destinations/origins On/before 23 March 2020 17 March to 30 June 2020 31 December 2020 30 June 2021

Some conditions apply:

  • Tickets must be booked on a Cathay Pacific or Cathay Dragon flight.
  • Only available for totally unused tickets.
  • Requests for Cathay Credits must be made prior to your original travel date.
  • Fare differences may apply (for example, if your new ticket is during peak season while the original ticket is for low season, or certain travel dates may not be eligible).

 

How to apply for Cathay Credits

If you booked through Cathay Pacific – on our website, mobile app or through our call centre – simply fill in our online form to apply for Cathay Credits. Note that there is no need to change or cancel your ticket(s) in Manage Booking, as we'll take care of this for you.

If you purchased your ticket through a travel agent or a third-party website, please contact them directly to organise your Cathay Credits.

If you booked a redemption ticket, please call the Asia Miles contact centre, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .

 

How to book using Cathay Credits

When you’re ready to book, please call our contact centre and provide your original booking reference and ticket number – your Cathay Credits are tied to these details. Our agents will assist you in using Cathay Credits to make a new booking.

 

Learn more about your ticket change options

Watch this to learn more about your different ticket change options: rebooking your ticket, exchanging your ticket for Cathay Credits, and cancelling your ticket.