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Before you fly

In response to COVID-19, we have implemented a number of measures to safeguard the wellbeing of our passengers and crew. While the risk of transmission from one passenger to another onboard remains very low, we’re introducing additional requirements for added protection.

If you need to postpone travel, we’ve introduced a number of free ticket change options that allow you to alter your plans easily. Please visit our COVID-19 information centre to learn more.

1. If you are feeling unwell

We’re unable to accept anyone presenting symptoms consistent with COVID-19 for travel and therefore ask that you postpone travel if:

  • you are feeling unwell with respiratory symptoms, such as a fever, cough, sore throat or muscle aches;
  • you have been in close contact with a confirmed case of COVID-19 in the 14 days prior to travel; or
  • you have been diagnosed with COVID-19.

Please note: passengers that have been diagnosed with COVID-19 are required to provide a medical certificate confirming they have recovered and are no longer contagious in order to travel.

2. Preflight health declaration

From 29 May 2020, we require passengers to answer health screening questions upon check-in at worldwide airports including Hong Kong.

3. Face coverings requirement

From 15 May 2020, passengers are required to wear face coverings in situations where they cannot maintain a physical distance of 2 metres (6.5 feet) from others, or as directed by our airline employees. This includes:

  • during check-in;
  • in our lounges;
  • during boarding;
  • in the aircraft cabin; and
  • during disembarkation.

It’s also strongly recommended that face coverings are used in high-traffic areas such as security lines and baggage collection areas. Passengers who are unable to tolerate a face covering, including children under six years old, are exempt from this requirement.

We kindly ask that you bring your own appropriate face covering to wear throughout your journey – all types of masks and coverings are suitable. For a sustainable option, please visit the Centre for Disease Control and Prevention, to learn more about cloth face coverings and how to make one at home.

This requirement will remain mandatory until further notice.