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Heathrow Airport

Airport Information

Check-in counter

Terminal 3, Zone C (0715 – 2105)
Ticket Desk : 0720 – 2105

  • Check-in counters remain open all day until last check-in for CX254 at 2105.
  • Counters are closed punctually 60 minutes prior to scheduled departure time. This also applies to passengers with Self-Print Boarding Pass who have baggage to check in.
  • Passengers can check in for their flight leaving from Heathrow on the same day only.

Opening hours
From 0715 until 2105

Passengers must enter the security check point of London Heathrow Terminal 3 at least 30 minutes before the flight departure time or before 2135

Passengers departing from London Heathrow airport are required to enter the security check point at least 30 minutes before the flight departure time or before 2135. Passengers who enter the security check point less than 30 minutes before the flight departure time or after 2135 will not be allowed to proceed and will be asked to return to check-in counters by the Airport Security staff for alternative travel arrangements.

Self Service Facilities

Self-service Check-in and Baggage Tag and Self-service Bag Drop
Kiosk for self-service check-in, boarding pass and baggage tag. Proceed to self-service bag drop machine. Find out more.
Note: If Online Check-in has been completed, proceed to kiosk to obtain baggage tag and then self-service bag drop machine.

Lounge Cathay Pacific Lounge
American Airlines Arrivals Lounge
Customs information

Quantity allowed when arriving from EU countries appears in brackets:

Tobacco Products: 200 (800) cigarettes or 100 (400) cigarillos or 50 (200) cigars or 250g (1kg) tobacco

Alcoholic Beverages: 1 (10) litre of spirits over 22% proof or 2 (20) litres of fortified wine or 2 (90) litres of still table wine (only 60 litres of this can be sparkling wine) plus 3 (110) litres of beer

Others: 60ml perfume and 250ml eau-de-toilette. Gifts and souvenirs up to the value of GBP300.00.