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Scam refund email

Latest update: 30 Mar 2020 17:30 HKT (GMT+8)

We are aware of phishing emails that have been targeting Cathay Pacific customers and misusing our company name. We believe that scammers are attempting to deceive customers into providing sensitive information through their participation in fraudulent forms. One email is asking for customers to provide personal information, claiming to use these details for refunds and cancellations.

Please note that we will not ask customers to reveal personal information, such as passwords, credit card numbers and account information via email. If you would like to make changes to your booking and you booked through Cathay Pacific, visit Manage Booking. If you purchased your ticket through a third party, please contact them directly to organise your change.

If you have received an email you think is suspicious, please do not click on any links contained within them or supply any personal information, including credit card details that could be used to identify you.

Anyone who has provided personal information through these fraudulent websites should contact the Cyber Security and Technology Crime Bureau of the Hong Kong Police Force at +852 2860 5012.