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Cancel your ticket and request a refund

Free cancellation eligibility

We’re waiving cancellation fees for bookings impacted by coronavirus (COVID-19). Please refer to the table below to see if your ticket is eligible. 

Destination/origin Ticket booking period Planned travel period Alternative option
All destinations/origins On/before 23 March 2020 17 March to 31 August 2020 If you do not wish to cancel your flight, you can easily change your ticket or exchange it for Cathay Credits.  

We have received a large increase in refund requests as a result of the coronavirus outbreak. While we are doing everything we can to process your refund quickly, this may take longer than usual. We apologise for any delays and thank you for your patience during this busy period.

Please note your refund will take 7 working days for tickets involving US sectors. For other tickets, it may take up to 45 calendar days.

If you need to alter your plans, please change or cancel your ticket before your departure date to avoid incurring a no-show fee.

Our free cancellation policy cannot be applied to tickets that have already been fully or partially refunded.

If you’ve already changed or reissued your ticket in the past, and would now like to cancel your ticket without charge, we’ll evaluate whether your ticket is eligible for free cancellation based on the ticket’s first issuance date, ticket conditions at time of cancellation, and its revised travel period.

 

How to cancel your booking and secure a refund

If you booked through Cathay Pacific – on our website, mobile app or through our contact centre – the fastest way to organise a refund is to log into Manage BookingOpen a new window . Vantage Pass, Student Fares and Senior Fares ticket holders can organise a refund through our contact centre.

If you purchased your ticket through a travel agent or a third-party website – like Skyscanner – please contact them directly to organise your cancellation. We are unable to process refunds for these bookings.

If you booked a redemption ticket, please contact Asia Miles through their online form, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific  to cancel your booking and organise a refund.

 

Learn more about your ticket change options

If you know when you’d like to fly, you can easily change your ticket in Manage Booking. Alternatively, if you’re unsure when you’d like to fly, you can exchange your ticket for Cathay Credits to use at a later date.

Watch this to learn more about your different ticket change options.