Club news - Club points relief and extension of mid-tier benefits
Club points relief and extension of mid-tier benefits
We understand that concerns about the coronavirus and travel restrictions imposed by different countries may have affected your travel plans recently, which in turn affects your club points. In recognition of your support, we are offering club points relief and extending your benefits.
Club points relief per month in February, March and April 2020, based on your current tier:
- Diamond 140 club points
- Gold 65 club points
- Silver 30 club points
- Green 10 club points
If your membership is expiring in February 2020, your additional club points will be credited to your account by the end of February. If your membership is not expiring in February, you will receive your additional club points for February in March. Club points relief for March and April will be credited by the end of each month.
More time to use your mid-tier benefits
For Lounge Passes, Bookable Upgrades and Gold Companion Card nominations that expire in February, March or April 2020, we are reissuing these benefits for another 6 months so you can enjoy them when your travel resumes. The reissue of mid-tier benefits will take 7 working days from the date of expiry.
We will continue to monitor the situation beyond April and will announce any changes at the appropriate time.
Frequently asked questions:
1. Q: Who is eligible for the additional club points?
A: All members enrolled in Marco Polo Club who have started their membership are eligible.
2. Q: When will the additional club points be credited?
A: The club points will be credited to your account before the end of each month; however, it is possible that some members will receive their additional club points for February in March 2020.
3. Q: I am on Membership Holiday. Will I get additional club points too?
A: Yes, all members will receive additional club points each month in February, March and April 2020, based on their current tier.
4. Q: My membership ends this month. Can you credit all additional club points this month instead of each month?
A: The additional club points are credited each month in February, March and April 2020. It is not possible to combine and credit all the additional club points into a single month.
5. Q: I am still short to renew my tier after receiving the additional club points. Can you still renew me?
A: Tier qualification will still be dependent on meeting the tier renewal criteria.
6. Q: What about my mid-tier benefits?
A: Lounge Passes, Bookable Upgrades and Gold Companion Card nominations that expire in February, March or April 2020, will be reissued 7 working days after they expire and will be valid for another 6 months.
7. Q: What will happen after April?
A: We will continue to monitor the situation beyond April and will announce any changes at the appropriate time.