Changes in priority boarding procedures

Effective 20 January 2016, a separate priority boarding queue has been introduced for Green members and Premium Economy Class passengers, while Silver members and above will continue to board in the First and Business Class boarding queue.

Boarding begins with First and Business Class passengers and Silver, Gold and Diamond members, followed by Green members and Premium Economy Class passengers, before Economy Class passengers.

By adjusting our boarding procedures, we can better fulfil the service standards expected by our members and provide a more seamless travel experience for all our customers.

This operational change has been implemented for flights from Hong Kong International Airport and other airports worldwide.