Claim missing club points and/or Asia Miles

Please note the following before submitting a claim:

It may take up to 6 weeks for miles to be credited after your flight departure date.
Claims will not be accepted 6 months after your flight departure date.
You can only submit claims for flights within 4 weeks prior to your joining date. Club points cannot be claimed for flights taken before enrolment in the Marco Polo Club.

Note:
If your claim is successful, your credited mileage may take up to 8 weeks to be reflected in your “Transaction History”. If your claim is unsuccessful, you will be notified within the next few weeks.

Airlines	Instructions
Cathay Pacific¹ Cathay Dragon¹ British Airways² Qantas Airways² Air New Zealand²	Please submit your request for missing club points and/or Asia Miles using the form below. Remarks: ¹ Excludes all codeshare and joint-venture flights not operated by Cathay Pacific or Cathay Dragon, and all flights departing from Kathmandu ² Excludes all codeshare flights
Air China Alaska Airlines Gulf Air	Please post a completed missing club points and/or Asia Miles request form e-ticket itinerary receipts and original boarding passes to Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong Please remember to keep a set of copies for yourself.
All other flights	Please send a completed missing club points and/or Asia Miles request form e-ticket itinerary receipts boarding passes (scanned pdf, or copies) via: Email: click here to send email (Please put"#CLAIM#" in the subject line); OR Fax: (+852) 2537 9900; OR Mail: Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong

Airlines

Instructions

Cathay Pacific¹
Cathay Dragon¹
British Airways²
Qantas Airways²
Air New Zealand²

Please submit your request for missing club points and/or Asia Miles using the form below.

Remarks:

¹ Excludes all codeshare and joint-venture flights not operated by Cathay Pacific or Cathay Dragon, and all flights departing from Kathmandu
² Excludes all codeshare flights