Please note the following before submitting a claim:
- It may take up to 6 weeks for miles to be credited after your flight departure date.
- Claims will not be accepted 6 months after your flight departure date.
- You can only submit claims for flights within 4 weeks prior to your joining date. Club points cannot be claimed for flights taken before enrolment in the Marco Polo Club.
Note:
If your claim is successful, your credited mileage may take up to 8 weeks to be reflected in your “Transaction History”. If your claim is unsuccessful, you will be notified within the next few weeks.
| Airlines |
Instructions |
|---|
- Cathay Pacific1
- Cathay Dragon1
- British Airways2
- Qantas Airways2
- Air New Zealand2
|
Please submit your request for missing club points and/or Asia Miles using the form below.
Remarks:
- 1 Excludes all codeshare and joint-venture flights not operated by Cathay Pacific or Cathay Dragon, and all flights departing from Kathmandu
- 2 Excludes all codeshare flights
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Please send
- a completed missing club points and/or Asia Miles request form
- e-ticket itinerary receipts
- boarding passes (scanned pdf, or copies)
via:
- Email: click here to send email (Please put"#CLAIM#" in the subject line); OR
- Fax: (+852) 2537 9900; OR
- Mail: Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong
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Upon successful claim, your missing club points and/or Asia Miles will be credited to your account within 6 to 8 weeks.
