Claim missing club points and/or Asia Miles

Please note the following before submitting a claim:

  • It may take up to 6 weeks for miles to be credited after your flight departure date.
  • Claims will not be accepted 6 months after your flight departure date.
  • You can only submit claims for flights within 4 weeks prior to your joining date. Club points cannot be claimed for flights taken before enrolment in the Marco Polo Club.

Note:
If your claim is successful, your credited mileage may take up to 8 weeks to be reflected in your “Transaction History”. If your claim is unsuccessful, you will be notified within the next few weeks.

Airlines Instructions
  • Cathay Pacific1
  • Cathay Dragon1
  • British Airways2
  • Qantas Airways2
  • Air New Zealand2
 Please submit your request for missing club points and/or Asia Miles using the form below.

Remarks:
  • 1 Excludes all codeshare and joint-venture flights not operated by Cathay Pacific or Cathay Dragon, and all flights departing from Kathmandu
  • 2 Excludes all codeshare flights
  • All other flights
 Please send
  1. a completed missing club points and/or Asia Miles request formThis link will open a PDF
  2. e-ticket itinerary receipts
  3. boarding passes (scanned pdf, or copies)
via:
  • Email: click here to send emailThis link will open your email application (Please put"#CLAIM#" in the subject line); OR
  • Fax: (+852) 2537 9900; OR
  • Mail: Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong

Upon successful claim, your missing club points and/or Asia Miles will be credited to your account within 6 to 8 weeks.

*indicates a required field.

Flight Details

Calendar
(No hyphens or spaces) Reminder for name on the ticket

Terms and Conditions