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I lost my physical redemption letter, what should I do?
Don’t worry, please get in touch with us via live chat and our Customer Care team will assist you to reissue your redemption letter. A service fee of USD50 or 5,000 Miles will apply for each reissued letter.
Related FAQs
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I haven’t received my e-voucher for a self-collection redemption item or service I ordered. What should I do?
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I forgot to enter my latest email address and can’t receive the confirmation or the e-voucher. What should I do?
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I updated my email address via ‘Your profile’. However, I still have not received my e-voucher. What should I do?