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Fly Ready

Enjoy fast, seamless and stress-free check-in.

Introducing Fly Ready: a convenient way to upload your COVID-19 test results and other required health documents before your flight to Hong Kong. We’ll verify them ahead of time – so you can arrive at the airport ready to fly.

Enjoy a faster airport experience

1. Upload

With Fly Ready, you’ll be able to upload your COVID-19 test result and other required health documents for your upcoming flight to Hong Kong. You can do this between 48 and 12 hours before your flight to Hong Kong.

 

2. Verify

Once your files have been uploaded, our team will review the information to make sure you have the correct health documents to enter Hong Kong.

If any information is missing or additional details are required, we’ll email you so you can upload the relevant files.

Once all the documents are in order, a confirmation email will be sent letting you know that you’re ready to fly.

3. Fly

Enjoy a quick and seamless check-in experience knowing all your documents are in order and have been processed ahead of time.

All you have to do is to bring your physical or digital copies of your original documents with you to the airport and get ready to fly.

*Fly Ready is currently available for entry into Hong Kong from most locations. It will be progressively introduced for departures
across cities in our network.

Documents are checked between 07:00 and 22:00 Hong Kong Time. You may experience a delay if you submit outside of these hours.

Your questions, answered

You can find the latest requirements on our Hong Kong restrictions and quarantine page.

Fly Ready is available between 48 and 12 hours before your flight.

Documents are checked between 07:00 and 22:00 Hong Kong Time. You may experience a delay if you submit outside of these hours.

If you do not receive a confirmation email letting you know that your documents have been successfully verified, please see our team at the airport who will be happy to verify your documents.

Fly Ready is currently available for entry into Hong Kong from most locations. It will be progressively introduced for departures across cities in our network.

It's not mandatory, however we highly recommend using Fly Ready to pre-verify your COVID-19 test result and other health required documents before your flight - so you can arrive at the airport ready to fly.

Once you've uploaded your documents, our team will review the information to make sure it meets Hong Kong’s travel requirements.

If any information is missing or additional details are required, we’ll email you so you can upload the relevant files.

Once all the documents are in order, a confirmation email will be sent letting you know that you’re ready to fly.

If Fly Ready is available for your flight, you'll receive an invite link in your flight reminder email 48 hours before departure. Please enable cookies in your browser to view the link.

Please contact our Customer Care team who will be happy to assist you.

Our team will first verify the documents you have submitted, then reach out to you via email. You will be able to resubmit your documents through the link we'll provide, if needed.

Yes. You will still need to bring your physical or digital copies of your original documents with you to the airport, as we'll need to see them at check-in, and they must be presented to health and immigration officials on arrival in Hong Kong.

Our team prioritises submissions based on flight departure times and will email you as soon as we have verified your documents.

No. With Fly Ready, we'll check your COVID-19 test result and other health related documents for your upcoming flight to Hong Kong. Passport and visa checks will be completed at the airport. Please make sure you meet all visa and entry requirements for your destination, as you may be denied boarding at the airport.

If your flight has been changed, delayed or cancelled, or there is a last-minute change in entry requirements, your Fly Ready status may change and you'll need to resubmit your documents for verification.

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Enhanced safety measures at every stage of your journey