Account sign-in support

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Account sign-in assistance and support

Can’t sign in to your account? Check out the following FAQs and solutions below.

Easily sign in to your Cathay Pacific’s Cathay member account

You can use your membership number, verified mobile number or verified email address to sign in to your Cathay Pacific’s Cathay member account and explore exciting membership benefits and exclusive rewards, elevating your travel and lifestyle experience.

If your mobile number or email address is linked to another Cathay Pacific’s Cathay membership account

In this case, please use your membership number to sign in. You may also use another mobile number or email address as your sign-in ID, or contact the holder of the concerned Cathay Pacific’s Cathay member account to update the profile details.

Username and linked social account sign-ins are discontinued

We have discontinued the option to use a username or a linked social account for signing in to a Cathay Pacific’s Cathay membership accounts. Instead, please use your mobile number for a more convenient sign-in experience.

If you have any questions about how to sign in, please contact Customer Care for assistance.

Frequently Asked Questions

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