Member-exclusive 24-hour free cancellation

Terms and Conditions

1. “24-hour free cancellation” (the “Service”) is provided by Cathay Pacific Airways Limited (“Cathay Pacific” or “we”) to allow Cathay membership programme (“Cathay Programme”) members (“you” or “member”) to cancel flight bookings on the terms and conditions set out herein. Besides these terms and conditions, the Cathay Programme’s terms and conditions applies to your membership in the Cathay Programme, and the conditions of contract that are printed on your itinerary receipt and Cathay Pacific’s general conditions of carriage for passengers and baggage apply to your ticket and flight. If there is any conflict between these T&Cs and the Cathay Programme terms and conditions, the provision of the Cathay Programme terms and conditions shall prevail. Capitalised terms used in these T&Cs that are not defined herein are defined in and shall have the same meaning as in the Cathay Programme terms and conditions.
2. The Service is only available within the first 24 hours after the booking was made, subject to these T&Cs. The cutoff time and date to cancel the booking without paying any additional fees will be shown on the payment page and on the confirmation email.
3. The Service is only available for bookings:
   1. made on the Cathay Pacific official website (cathaypacific.com), official mobile application (Cathay Pacific app) or the Cathay Pacific WeChat Mini Program. Interline and codeshare flights booked through Cathay Pacific official website (cathaypacific.com), official mobile application (Cathay Pacific app) or Cathay Pacific WeChat Mini Program are eligible for the Service;
   2. made at least eight days (192 hours) before the departure of the first flight under the booking; and
   3. paid with cash or a combination of Asia Miles and cash.
4. The Service cannot be used on:
   1. bookings where the Cathay Programme number was not applied during the booking process or was added to the booking more than 24 hours after the flight booking;
   2. bookings made with a discount code;
   3. Asia Miles flight award bookings (redemption ticket);
   4. bookings for hotel, travel insurance and other travel packages where flights are part of the package;
   5. Group bookings and MICE (meetings, incentives, conferences, exhibitions) bookings. “Group bookings” means bookings made through offline sales channels (such as but not limited to travel agents at physical storefronts) and are for more than 10 persons under the same booking;
   6. bookings where the name of the passenger does not match the name registered in the Cathay Programme account of the Cathay Programme number that was applied during the booking process;
   7. bookings that have been made using a frequent flyer number of another airline (a frequent flyer number of another airline is added in the “Frequent flyer programme number” field) even when the passenger signed in as a Cathay member during booking;
   8. any part of the booking was rebooked, reissued, or split (where one or more passengers have been separated from the original booking);
   9. any bookings where any part of the booking has already been used; and
   10. bookings using ‘Hold your fare’ service.
5. To be eligible to use the Service, you must:
   1. be a Cathay Programme member (or sign up to become a Cathay Programme member in accordance with clause 7 of these T&Cs); and
   2. add your Cathay Programme membership number to the “Frequent flyer programme number” field when making your booking. Your name in your booking must match your name in your Cathay Programme account.
6. If you sign up to become a Cathay Programme member during the booking process, you must sign up to become a Cathay Programme member in the same browser window as the booking process. If you use a different browser window to sign up to become a Cathay Programme member from the browser window you are booking your flight(s), you will not be able to use the Service on the flight(s) you booked.
7. If you forget to add your Cathay Programme membership number when you made your booking, you may add it after the booking process within the 24 hours after the booking was made. If you fail to add your Cathay Programme membership number within the 24 hours after the booking is made, your booking will not be eligible for the Service.
8. If your booking is eligible, to use the Service, you must make your request for a refund on Manage Booking within 24 hours of the booking for the flight portion of the booking.
9. If your booking is eligible for the Service and includes any travel extras, you must make your request for a refund for the travel extras by:
   1. filling out the online refund request form for advance seat reservation fees and lounge pass fees; and/or
   2. contacting Customer Care for pre-paid extra baggage fees and unaccompanied minor service fees.
10. If your booking is eligible for the Service, we will provide a refund for the following:
    1. the cash you used to pay for the booking;
    2. if your paid with a combination of cash and Asia Miles for the booking, the Asia Miles (which will be credited back to your Cathay Programme membership account); and
    3. tax and fuel surcharge you paid for in connection with the booking.
11. Your refund will take 7 calendar days for credit card and Pay Pal transactions. Otherwise, it may take up to 20 calendar days.
12. If you have paid with Miles Plus Cash, the portion redeemed with Asia Miles will be refunded back to your Cathay membership account.
13. Nothing in these T&Cs is intended to contravene laws that may apply to you. Notwithstanding these T&Cs, we will provide you with a refund if you are entitled under United States law to a refund within 24 hours of booking if you book the ticket at least 7 days before its scheduled departure (for example, if you booked your flight on the US site of the Cathay Pacific official website or the first flight on the booking is departing from a US destination).
14. Cathay Pacific may revise these T&Cs from time to time. Notice of changes to the T&Cs, if any is required, will be given in accordance with applicable law.
15. In case of any discrepancy between the English version and any translated version of these T&Cs, the English version shall prevail.
16. To the extent permitted by applicable law, these T&Cs are governed by and construed in accordance with the laws of Hong Kong.
17. To the extent permitted by applicable law, any dispute arising out of or in connection with these T&Cs and/or the Service that cannot be amicably resolved between Cathay Pacific and the customer will be submitted to the jurisdiction of the courts of Hong Kong.