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Cathay Pacific called on passengers to be ready for changes in travel plans (4)

16 Apr 2010

Cathay Pacific Airways today called on passengers travelling to European destinations to be prepared for changes to their travel plans as the Iceland volcanic ash cloud caused massive disruption in flights across the world.

A spokesman of the company said that with the impact of the ash cloud on aviation changing over time and with many European airports shut down, flight schedules are fluid and may be subject to changes on short notice.

He urged passengers to check for the latest travel advice on the company’s website www.cathaypacific.com.tw as it contains the most updated flight information.

Passengers are encouraged to postpone non-essential travels to Europe till May in view of the widespread flight disruption and also as the company’s Europe-bound flights in April are fully booked.

The airline has waived the re-booking, re-routing, cancellation and refund charges for all tickets issued worldwide (irrespective of fare type) on or before 15 April for travel on Cathay Pacific to and from London, Amsterdam, Paris, Milan, Rome and Frankfurt till 30 April.

Also, to offer affected passengers more re-booking options, they will be allowed to re-book for revised travel dates on or before 30 June.

On-line check-in has been suspended for flights to Europe except Rome and Milan until further notice.

As of today, seven CX flights to European destinations have been delayed and seven flights cancelled. For inbound flights from Europe, five flights have been delayed and eight flights cancelled.

For passengers whose flights have been cancelled, the spokesman advised that they may have to experience protracted delays before arrangements can be made to put on additional flights to clear the large number of passengers on waiting list.

“Even after the ash cloud eventually dissipated for flights to resume, serious congestions are expected at airports and on air routes across Europe during the initial stage, which means that it would take time for services to Europe to resume normal.

Cathay Pacific will assist with alternative arrangements for affected passengers as soon as normal services can be resumed.

The company advised all passengers to check the company website for the latest flight information before leaving for the airport. For further information, passegners may call Cathay Pacific’s reservation number – 02-27152333.

The airline regrets the inconvenience caused to passengers and appeals to them for patience and understanding as the service disruption is on a global scale and is caused by factors beyond the company’s control.

“We will take all practical measures to minimize the inconvenience to our passengers and other service partners, and will resume normal service as soon as conditions permit,” the spokesman said.

The following is the status of the airline’s flight services to and from Europe as at 19:00 today:
Flight No Route Scheduled Departure Time Status
CX251 Hong Kong to London 23:55 (15 April) Further delayed till 11:00 (17 April)
CX255Hong Kong to London 00:35 (16 April) Further delayed till 11:15 (17 April)
CX257 Hong Kong to London 09:40 (16 April) Delayed till 09:40 (17 April)
CX253 Hong Kong to London 15:00 (16 April) Delayed till 15:00 (17 April)
CX251 Hong Kong to London 23:55 (4月16日) Cancelled
CX255 Hong Kong to London 00:35 (17 April) Cancelled
CX257 Hong Kong to London 09:40 (17 April) Cancelled
CX253 Hong Kong to London 15:00 (17April) Cancelled
CX289 Hong Kong to Frankfurt 23:50 (15 April) Further delayed till 11:45 (17 April)
CX289 Hong Kong to Frankfurt 23:50 (16 April) Cancelled
CX261 Hong Kong to Paris 23:45 (15 April) Further delayed till 11:30 (17 April)
CX261 Hong Kong to Paris 23:45 (16 April) Cancelled
CX271 Hong Kong to Amsterdam 00:15 (16 April) Further delayed till 12:00 (17 April)
CX271 Hong Kong to Amsterdam 00:15 (17 April) Cancelled
CX250 London to Hong Kong 18:20 (15 April) Cancelled
CX256 London to Hong Kong 20:20 (15 April) Cancelled
CX254 London to Hong Kong 22:35 (15 April) Cancelled
CX252 London to Hong Kong 12:35 (16 April) Delayed (Time TBA)
CX250 London to Hong Kong 18:20 (16 April) Delayed (Time TBA)
CX256 London to Hong Kong 20:20 (16 April) Cancelled
CX254 London to Hong Kong 22:35 (16 April) Cancelled
CX288 Frankfurt to Hong Kong 13:55 (16 April) Cancelled
CX288 Frankfurt to Hong Kong 13:55 (17 April) Delayed till 19:05 (17 April)
CX260 Paris to Hong Kong 14:00 (16 April) Delayed till 20:15 (17 April)
CX260 Paris to Hong Kong 14:00 (17 April) Cancelled
CX270 Amsterdam to Hong Kong 14:05 (16 April) Delayed till 19:30 (17 April)
CX270 Amsterdam to Hong Kong 14:05 (17 April) Cancelled


(All times local)

Cathay Pacific continues to monitor the situation closely and will issue further updates once more information becomes available. The airline regrets any inconvenience this may cause and hopes for passengers’ understanding.
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