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    Cathay Pacific
    Cathay for BusinessHelp and support
    Passkey

    Why am I seeing the prompt to create a passkey in the Microsoft Authenticator app on iOS?

    If you keep seeing a prompt to create a passkey on Microsoft Authenticator, please ensure you have done the following:

    From your device, go to:

    • ‘Settings’ > 'General' > 'AutoFill & Passwords'. Please ensure 'Passwords' is turned on.
    • ‘Settings’ > Select your Apple Account > ‘Passwords'. Please ensure ‘Sync this iPhone’ is turned on.

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