27 Jul 2012
Cathay Pacific Airways today announced that its flight schedule integrity is improving while it has been working hard to put its planes and crew back into position and clear the backlog of customers arising from flight cancellations and diversions caused by typhoon Vicente and the subsequent bad weather throughout the week.
Passengers whose flights are cancelled are advised not to go the airport. Cathay Pacific will assist with alternative arrangements for affected passengers.
“While the situation is improving, we are still facing challenges with occasional heavy rain and thunderstorms in Hong Kong and Mainland China. We are doing everything possible to make alternative arrangements for affected passengers but on some routes it has been a significant challenge as we are in the summer peak and flights are full,” said a Cathay Pacific spokesperson.
Cathay Pacific expects that some flights will be delayed each day through the weekend. Additional flight cancellations may also be necessary to get airplanes and crew back into position.
Passengers are advised to first check the airline’s website, www.cathaypacific.com, to get the latest flight information before leaving for the airport.
To ensure customers receive the latest flight status updates via SMS or email, they are advised to update their contact details in Manage My Booking.
The airline will waive re-booking, re-routing, cancellation and refund charges for all tickets issued worldwide (irrespective of fare type) on or before 24 July for travel on Cathay Pacific between now and 29 July.
Cathay Pacific continues to monitor the situation closely and will issue further updates once more information becomes available. The airline regrets any inconvenience this may cause and hopes for passengers’ understanding.