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Contact us in Japan

Please find our local contact information below

Fukuoka

Airport Name Fukuoka Airport
Address Cathay Pacific / Cathay Dragon:
Island G, 3F, International Terminal Building, Fukuoka Airport
Reservations Cathay Pacific / Cathay Dragon: 

Centralised Reservations & Ticketing Centre

Toll free: 0120-46-3838 (in Japan)

TEL: +81-3-6746-1000 (from overseas and IP telephone)
Monday - Saturday: 0900 – 1730 (closed on Sunday / Public Holidays) 

  • If you have any query about your reservation, please email: tyo_eservice@cathaypacific.com with your full name along with either your reservation number (six digits) or ticket number, or flight number and departure date to help us identify your booking.
    We will reply within 48 hours except SAT/SUN and public holidays.
  • Contact the Baggage Service number at your arrival airport for delayed/damaged baggage (number listed below)
  • Contact The Marco Polo Club
  • Contact Asia Miles
  • Request special meal or seat selection (some restrictions may apply) via Manage My Booking
 
Baggage Services +81-092-477-0344

Nagoya

Airport Name Chubu Centrair International Airport
Address Cathay Pacific:
Island D, 3F, International Terminal Building, Chubu Centrair International Airport
Reservations Cathay Pacific / Cathay Dragon: 

Centralised Reservations & Ticketing Centre

Toll free: 0120-46-3838 (in Japan)

TEL: +81-3-6746-1000 (from overseas and IP telephone)
Monday - Saturday: 0900 – 1730 (closed on Sunday / Public Holidays)

  • If you have any query about your reservation, please email: tyo_eservice@cathaypacific.com with your full name along with either your reservation number (six digits) or ticket number, or flight number and departure date to help us identify your booking.
    We will reply within 48 hours except SAT/SUN and public holidays.
  • Contact the Baggage Service number at your arrival airport for delayed/damaged baggage (number listed below)
  • Contact The Marco Polo Club
  • Contact Asia Miles
  • Request special meal or seat selection (some restrictions may apply) via Manage My Booking
 
Baggage Services +81-569-38-0784

Okinawa

Airport Name Naha Airport
Address Cathay Dragon:
Naha Airport International Terminal
Reservations Cathay Pacific / Cathay Dragon: 

Centralised Reservations & Ticketing Centre

Toll free: 0120-46-3838 (in Japan)

TEL: +81-3-6746-1000 (from overseas and IP telephone)
Monday - Saturday: 0900 – 1730 (closed on Sunday / Public Holidays)

  • If you have any query about your reservation, please email: tyo_eservice@cathaypacific.com with your full name along with either your reservation number (six digits) or ticket number, or flight number and departure date to help us identify your booking.
    We will reply within 48 hours except SAT/SUN and public holidays.
  • Contact the Baggage Service number at your arrival airport for delayed/damaged baggage (number listed below)
  • Contact The Marco Polo Club
  • Contact Asia Miles
  • Request special meal or seat selection (some restrictions may apply) via Manage My Booking
Cathay Dragon: +81-3-6746-1001
Baggage Services +81-98-851-8580

Osaka

Airport Name Kansai International Airport
Address Cathay Pacific:
Island C, 4F, Passenger Terminal Building, Kansai International Airport
Reservations Cathay Pacific / Cathay Dragon: 

Centralised Reservations & Ticketing Centre

Toll free: 0120-46-3838 (in Japan)

TEL: +81-3-6746-1000 (from overseas and IP telephone)
Monday - Saturday: 0900 – 1730 (closed on Sunday / Public Holidays)

  • If you have any query about your reservation, please email: tyo_eservice@cathaypacific.com with your full name along with either your reservation number (six digits) or ticket number, or flight number and departure date to help us identify your booking.
    We will reply within 48 hours except SAT/SUN and public holidays.
  • Contact the Baggage Service number at your arrival airport for delayed/damaged baggage (number listed below)
  • Contact The Marco Polo Club
  • Contact Asia Miles
  • Request special meal or seat selection (some restrictions may apply) via Manage My Booking
 
Baggage Services +81-724-56-5042

Sapporo

Airport Name New Chitose Airport
Address Cathay Pacific:
Zone A, 3F, International Terminal, New Chitose International Airport
Reservations Cathay Pacific / Cathay Dragon: 

Centralised Reservations & Ticketing Centre

Toll free: 0120-46-3838 (in Japan)

TEL: +81-3-6746-1000 (from overseas and IP telephone)
Monday - Saturday: 0900 – 1730 (closed on Sunday / Public Holidays) 

  • If you have any query about your reservation, please email: tyo_eservice@cathaypacific.com with your full name along with either your reservation number (six digits) or ticket number, or flight number and departure date to help us identify your booking.
    We will reply within 48 hours except SAT/SUN and public holidays.
  • Contact the Baggage Service number at your arrival airport for delayed/damaged baggage (number listed below)
  • Contact The Marco Polo Club
  • Contact Asia Miles
  • Request special meal or seat selection (some restrictions may apply) via Manage My Booking
 
Baggage Services +81-123-45-2161

Tokyo

Airport Name Haneda Airport
Address Cathay Pacific / Cathay Dragon (Haneda):
Zone J, 3rd Floor
International Flight Passenger Terminal,
Tokyo International Airport (Haneda)
Reservations Cathay Pacific / Cathay Dragon: 

Centralised Reservations & Ticketing Centre

Toll free: 0120-46-3838 (in Japan)

TEL:+81-3-6746-1000 (from overseas and IP telephone)
Monday - Saturday: 0900 – 1730 (closed on Sunday / Public Holidays) 

  • If you have any query about your reservation, please email: tyo_eservice@cathaypacific.com with your full name along with either your reservation number (six digits) or ticket number, or flight number and departure date to help us identify your booking.
    We will reply within 48 hours except SAT/SUN and public holidays.
  • Contact the Baggage Service number at your arrival airport for delayed/damaged baggage (number listed below)
  • Contact The Marco Polo Club
  • Contact Asia Miles
  • Request special meal or seat selection (some restrictions may apply) via Manage My Booking
Cathay Dragon: +81-3-6746-1001
Baggage Services +81-3-6428-0378

Tokyo

Airport Name Narita International Airport
Address Cathay Pacific / Cathay Dragon (Narita):
Zones C and D, 3/F Main Building, Terminal 2, Narita International Airport
Reservations Flight enquiries: 0120-46-38380120-46-3838
Mon-Sat 09:00 – 17:30
Closed on Sunday and Public Holidays

Hotels and packages#: 0120-886-8770120-886-877
Mon-Fri 09:00 - 17:30
Closed on Saturdays, Sundays and Public Holidays

From overseas and IP telephone: +81 3-6746-1000+81 3-6746-1000


Enquiries in English are available 24 hours a day, 7 days a week

# Hotel and Package Enquiries will be handled by Cathay Pacific Holidays Japan


If you have any query about your reservation, please email: tyo_eservice@cathaypacific.com with your full name along with either your reservation number (six digits) or ticket number, or flight number and departure date to help us identify your booking.
We will reply within 48 hours except SAT/SUN and public holidays.
Baggage Services +81-476-32-7673