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Fees and Charges for tickets issued in Singapore

Latest update: 14 Aug 2017 0:00 HKT (GMT+8)

This is an update on the fees and charges for the following transactions/services on tickets issued in Singapore.

Rebooking Fee

Transaction Market fares Tactical promotions e.g Bank promo Corporate fares Published fares
Flight / Date change Business / PEY Class: No charge unless otherwise stated Business Class: SGD200 rebooking fee Refer to fare rules Refer to fare rules
Economy Class B/H/K/M : No charge unless otherwise stated Premium Economy Class: SGD100 rebooking fee
Economy Class L/V: SGD100 rebooking fee

Economy Class O: Changes not permitted

Economy S/N/Q: SGD150 rebooking fee

Reissue/Rerouting Fee

Transaction Market fares Tactical promotions e.g Bank promo Corporate fares Published fares

Reissue on any transactions that requires ticket reissuance, including but not limited to the following:

- Rerouting from one destination to another e.g TPE to KHH

-  Reissue of any stopovers be it: HKG, BKK, TPE or YVR

- Reissue to an open-jaw routing within  same region or from open-jaw to non open-jaw

- Reissue to the next higher fare or a change in booking class

Business / PEY Class: No charge unless otherwise stated

Business Class: SGD200 rebooking fee

Refer to fare rules

Refer to fare rules

Economy Class B/H/K/M: No Charge unless otherwise stated

Premium Economy Class: SGD100 rebooking fee

Economy Class L/V: SGD100 rebooking fee

Economy Class O: Changes not permitted

Economy S/N/Q: SGD150 rebooking fee

Name change Fee

Scenarios Procedures

- Minor name correction (no more than 3 alphabets, excluding changes made to salutation

Name change reissuance allowed without fee. Passengers need to provide supporting documents.

- First name and last name interchange

- Add or remove middle name or second name

- Change of title or gender (e.g. Mr to Ms, Mr to Mstr, Ms or Mrs, etc)

Name change reissuance fee of SGD100 applies for all fare types and tickets. Passengers need to provide supporting document.

- Name correction due to marriage or naturalization (i.e. taking Japanese citizenship)

Name change fee is waived. Passengers need to provide supporting document and correct certification.

- Name correction due to surname,  middle name or first name replacement.

Name change is not allowed. Passengers should refund the original ticket with refund charge applied and purchase a new ticket. Separate refund appeal procedures apply.