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Last updated: 27 Oct 2016

This is an update on the fees and charges for the following transactions/services on tickets issued in Singapore.

Rebooking Fee

Transaction

 

Market fares

Tactical promotions e.g Bank promo

Corporate fares

Published fares

 Flight /  Date  change

 Business / PEY Class:                      charge unless otherwise stated

 Business Class:                          SGD200 rebooking fee

 Refer to  fare rules

 Refer to  fare rules

 Economy Class B/H/K/M : No Charge  unless otherwise stated

 Premium Economy Class:            SGD100 rebooking fee

 Economy Class L/V: SGD100 rebooking  fee

 Economy Class O:              Changes not permitted

 Economy S/N/Q:              SGD150 rebooking fee

Reissue/Rerouting Fee

Transaction

 

Market fares

Tactical promotions e.g Bank promo

Corporate fares

Published fares

 Reissue on any transactions that  requires  ticket reissuance, including  but not limited  to the following:

 - Rerouting from one destination to  another e.g TPE to KHH

 -  Reissue of any stopovers be it: HKG,  BKK, TPE or YVR

 - Reissue to an open-jaw routing  within  same region or from open-jaw  to non  open-jaw

 - Reissue to the next higher fare or a  change in booking class 

 Business / PEY Class:  No charge unless  otherwise stated

 Business Class:        SGD200 rebooking  fee

 Refer to  fare  rules

 Refer to  fare  rules

 Economy Class  B/H/K/M:

 No Charge  unless  otherwise stated

 Premium Economy  Class: SGD100  rebooking fee

 Economy Class L/V:  SGD100 rebooking fee

 Economy Class O:      Changes not  permitted

 Economy S/N/Q:        SGD150 rebooking  fee

Name change Fee

Scenarios Procedures

 

 - First name and last name  interchange

 - Add or remove middle name or  second name

 - Change of title or gender (e.g.  Mr to Ms, Mr to Mstr, Ms or Mrs,  etc)

 

 Name change reissuance fee of SGD100 applies for all fare types and  tickets. Passengers need to provide supporting document.

 

 Name correction due to marriage  or naturalization (i.e. taking  Japanese citizenship)

 

 Name change fee is waived. Passengers need to provide supporting  document and correct certification.

 

 Name correction due to surname,  middle name or first name  replacement.

 

 Name change is not allowed. Passengers should refund the original  ticket with refund charge applied and purchase a new ticket. Separate  refund appeal procedures apply.