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Fees and Charges for tickets issued in Singapore

Latest update: 18 Jan 2019 0:00 HKT (GMT+8)

This is an update on the fees and charges for the following transactions/services on tickets issued in Singapore.

Rebooking Fee

Transaction Published fares (ending with fare basis SG8) Tactical promotions (e.g bank promo) Corporate fares Full published fares
Flight / Date change

Short haul

Business Class I: SGD200 rebooking fee

Business Class D: SGD80 rebooking fee

Business Class C: No charge unless otherwise stated

Long haul

Business Class I: SGD300 rebooking fee

Business Class D: SGD130 rebooking fee

Business Class C: No charge unless otherwise stated

Short haul

Business Class: SGD200 rebooking fee

Long haul

Business Class: SGD300 rebooking fee

Refer to fare rules Refer to fare rules

Short haul

Premium Economy Class E: SGD100 rebooking fee

Premium Economy Class R: No charge unless otherwise stated

Long haul

Premium Economy Class E: SGD150 rebooking fee

Premium Economy Class R: No charge unless otherwise stated

Short haul

Premium Economy Class: SGD100 rebooking fee

Long haul

Premium Economy Class: SGD150 rebooking fee

Short haul

Economy Class S/N/Q: SGD100 rebooking fee

Economy Class M/L/V: SGD50 rebooking fee

Economy Class B/H/K: No charge unless otherwise stated

Long haul

Economy Class S/N/Q: SGD250 rebooking fee

Economy Class M/L/V: SGD150 rebooking fee

Economy Class B/H/K: No charge unless otherwise stated

Short haul

Economy Class O: SGD150 rebooking fee

Economy Class N/Q: SGD100 rebooking fee

Long haul

Economy Class O: SGD400 rebooking fee

Economy Class N/Q: SGD250 rebooking fee

Reissue/Rerouting Fee

Transaction Published fares (ending with fare basis SG8) Tactical promotions (e.g bank promo) Corporate fares Full published fares

Reissue on any transactions that requires ticket reissuance, including but not limited to the following:

- Rerouting from one destination to another e.g TPE to KHH

-  Reissue of any stopovers be it: HKG, BKK, TPE or YVR

- Reissue to an open-jaw routing within  same region or from open-jaw to non open-jaw

- Reissue to the next higher fare or a change in booking class

Short haul

Business Class I: SGD200 rebooking fee

Business Class D: SGD80 rebooking fee

Business Class C: No charge unless otherwise stated

Long haul

Business Class I: SGD300 rebooking fee

Business Class D: SGD130 rebooking fee

Business Class C: No charge unless otherwise stated

Short haul

Business Class: SGD200 rebooking fee

Long haul

Business Class: SGD300 rebooking fee

Refer to fare rules

Refer to fare rules

Short haul

Premium Economy Class E: SGD100 rebooking fee

Premium Economy Class R: No charge unless otherwise stated

Long haul

Premium Economy Class E: SGD150 rebooking fee

Premium Economy Class R: No charge unless otherwise stated

Short haul

Premium Economy Class: SGD100 rebooking fee

Long haul

Premium Economy Class: SGD150 rebooking fee

Short haul

Economy Class S/N/Q: SGD100 rebooking fee

Economy Class M/L/V: SGD50 rebooking fee

Economy Class B/H/K: No charge unless otherwise stated

Long haul

Economy Class S/N/Q: SGD250 rebooking fee

Economy Class M/L/V: SGD150 rebooking fee

Economy Class B/H/K: No charge unless otherwise stated

Short haul

Economy Class O: SGD150 rebooking fee

Economy Class N/Q: SGD100 rebooking fee

Long haul

Economy Class O: SGD400 rebooking fee

Economy Class N/Q: SGD250 rebooking fee

Name change Fee

Scenarios Procedures

- Minor name correction (no more than 3 alphabets)

- Addition or deletion of middle name

- First name and last name interchange

- Change of title or gender (e.g. Mr to Ms, Mr to Mstr, Ms or Mrs, etc)

Name change reissuance allowed without a fee. Passengers need to provide supporting documents.

- Name correction (of more than 3 alphabets)

- Change of surname

Name change reissuance fee of USD60 applies for all fare types and tickets. Passengers need to provide supporting documents.

- Name correction due to marriage or naturalization (i.e. taking Japanese citizenship)

Name change reissuance fee of USD60 applies for all fare types and tickets. Passengers need to provide supporting documents and correct certification.

- Total name change

Name change is not allowed. Passengers should refund the original ticket with refund charge applied and purchase a new ticket. 

Note: SGD50 service fee applies for any ticket change made via our Global Contact Centre