Nobody Does Rugby Like Hong Kong

When will I receive the event ticket and how can I get access to it?
Please download the HKRU Ticketing app in order to redeem your event ticket. Your ticket is available for redemption from 22 March on the app. You will need to use the contact number provided in your booking to redeem the ticket through triggering the SMS authentication.

What mobile number should I provide?
Please ensure an SMS message can be sent to the mobile number you provided for authentication. Event tickets will be assigned to the phone number provided based on the number of passenger(s) booked. If you have not received the ticket a week before the event, please contact us xxxx@cathypacific.com (regions to provide). 

Can I buy this package through a call centre?
No, the Hong Kong Sevens packages are only available for sale online via cathaypacific.com or holiday.cathaypacific.com or selected accredited travel agents.

Can I get a physical event ticket?
No, all Hong Kong Sevens tickets are only available in digital QR code accessible on the HKRU Ticketing app.

Can I only purchase a single day for the Hong Kong Sevens event?
No, the Hong Kong Sevens tickets package with flights, or flights with hotels, are offered in bundle with the 3-day pass.

What if I have input the wrong mobile number during the booking flow?
Please email xxxx@cathypacific.com (regions to provide), update via Manage booking or contact our Customer Care team on or before 10 March 2024 for event ticket delivery.  If booked via travel agents, please contact the travel agent to update your contact details.

Does the Traveller need to be the one who's going to the Hong Kong Sevens event? Can I transfer my tickets to others?
You can transfer you tickets to others in the HKRU Ticketing app, and there will not be any name checking on the day of the event.

What if I am travelling with a child or an infant?
All infants aged 2 years and under can enter the Hong Kong Sevens event free of charge accompanied by an adult in possession of a Hong Kong Sevens adult ticket. To book flights only for an infant, please contact our Customer Care team to issue the infant ticket and add to your booking.
Children (between ages 2 and 12) will need a ticket to enter the Hong Kong Sevens event, and our event ticket fare will be the same as an adult.

1. We collect personal information from you that is necessary to provide you with the product and/or service you have requested.
   
2. Your personal information will be processed in accordance with the “Cathay Pacific Customer Privacy Policy”. Any personal information provided will automatically be deleted within 90 days after all follow-up actions related to the product and/or service you have requested for is completed.
3. Your contact number will be collected by us and shared to Hong Kong Rugby Union for the event ticket redemption. 
   
4. The provision of your personal information is voluntary. However, we will not be able to assign any tickets if you failed to provide the mentioned personal data. 
   
5. For more information regarding how your personal information will be retained and how you can access and/or correct your information, please refer to Cathay Pacific Customer Privacy Policy, available here: https://www.cathaypacific.com/cx/en_HK/legal-and-privacy/customer-privacy-policy.html