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Applicable Fees for Cathay Pacific Tickets

Latest update: 29 Jan 2020 9:00 HKT (GMT+8)

1/Rebooking Fee

·         Before/After Departure: Collect rebooking fee and tax difference, if applicable. Rebooking fee of USD150 is applicable to Promotional Fares, Economy Save fares, Premium Economy Standard fares and Business Save fares while a rebooking fee of USD50 is applicable to Economy standard fares. In the case of Hong Kong, Economy Supersaver are non-rebookable.

Note: If date change includes change in seasonality, there will be a fare difference from Low to High Season. No refund will be applicable for change from High to Low season.

2/Rerouting Fee

·         Before/After Departure: US$150 plus fare and tax difference if applicable.

·         If tickets are totally unused, fares may be subject for reassessment.

Note: Route downgrade is not allowed. In case new routing is lower than previously issued route, tickets may be re-issued without refund. Reissuance fee and tax difference will be collected if applicable.

3/Name Correction Fee

·         Please note that tickets may be reissued due to Name correction if names are misspelled only. Reissuance is not allowed if it will be reissued to a different person. Name correction is subject to applicable fees. 

Acceptable Name Correction:

·          Middle name addition or deletion

·          Surname and First name swapped

·          Title / Gender correction

·          Same person with name wrongly input due to typo more than 3 letters.

·          Surname changed after marriage (document proof required).

Definition of expired ticket:

·         For completely unused tickets – one (1) year after date of issuance

·         For half-used tickets – one (1) year after date of first flown sector

·         For expired tickets - two (2) years after date of issuance

5/Non-User Fee (NUF)

The applicable Nonuser fee for all types of fares is US$150 except for Promotional fares.

Who shall Pay Nonuser Fee

·         Departing passengers with tickets issued/reissued/revalidated in the Philippines who fail to use their confirmed airline seats will be required to pay the Nonuser Fee.

Who gets EXEMPTED from the Nonuser Fee

·         Passengers who fail to show up for their flight for the following reasons are exempted from paying the Nonuser Fee

o    Advance Notice (at least 24hrs before departure)

o    Misconnection

o    Passenger is unable to arrive on time for a scheduled flight due to late arrival or cancellation of a connecting flight (domestic or international)

o    Serious Accident Involving Passenger. This must be supported by a police report and a hospitalization certificate

o    Death of a Passenger