Jump to main content

Dragonair Important Travel Reminders for Weekend of 11/12 February

09 Feb 2012

      

As Dragonair upgrades its reservations system over the weekend, many online systems will be temporarily unavailable.  This upgrade will not impact Dragonair’s flight schedule.

The airline provides the following tips to minimise inconvenience during the next few days.

E-TICKET COPIES NECESSARY

Passengers travelling on 11 February and 12 February Hong Kong time should ensure they have copies of their e-tickets with them when arriving at the airport.

ONLINE TICKET PURCHASES

Online ticket purchases will become temporarily unavailable at 3 p.m. Hong Kong time on 11 February.  Passengers wishing to buy tickets online for travel on 11, 12 or 13 February should do so on or before 10 February.

ONLINE CHECK-IN AND BOARDING PASSES

Online check-in and boarding pass printing will be temporarily suspended at 3 p.m. Hong Kong time on 11 February.  Passengers wishing to use these services for flights on 11 and 12 February should do so before midday on 11 February.   Online check-in is available beginning at 48 hours prior to flight departure.

ONLINE SEAT SELECTION

Online seat selection will become temporarily unavailable at 3 p.m. Hong Kong time on 11 February.  Passengers should make online seat selections for flights on 11 or 12 February on or before 10 February.

SPECIAL MEAL REQUESTS

Special meal requests must be received at least 24 hours in advance.  Special meals for flights on 11, 12 or 13 February should be ordered on or before 10 February.

Website and mobile functionality will be brought back online in stages throughout the day on Sunday, 12 February.  The majority of the above services are planned to resume by 8 p.m. that day.

During the cutover weekend, passengers may visit Dragonair’s Facebook (www.facebook.com/dragonair) and Twitter (www.twitter.com/dragonair) pages for updated information including flight status.  For non-urgent general information requests on Saturday and Sunday, emails can be sent to wrt.ka.support@dragonair.com.


Back