Contact us

Marco Polo Club Service Centre

Service lines are open 24 hours a day, 7 days a week. Agents are available to handle all membership queries and reservation and ticketing services for passengers travelling on Cathay Pacific and Cathay Dragon. Please have your membership number ready when calling the service hotlines.

Use international prefix before dialling

Location	Green/Silver/Gold	Diamond
Hong Kong SAR	+852 2747 5500 800 938088 (Mandarin service) #	+852 2747 3888
Worldwide toll-free (not applicable to calls from Hong Kong)	+800 2747 5500 Ω	+800 2747 3888 Ω

Fax: +852 2537 9900

E-mail: theclub@cathaypacific.com Open a new window

Address: Cathay Pacific - Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong

Non-standard toll-free worldwide service line numbers:

Location	Green / Silver / Gold	Diamond
Australia	1800 687 509	1800 687 195
Bahrain	800 00 362	800 04464
Belgium	0800 7 8978	0800 7 8965
Canada	1 855 214 5935	1 855 882 6473
Mainland China	Diamond4006 747 333 (Mandarin service) # 10800 852 2828 (China Unicom) # 10800 152 2828 (China Telecom) #
Denmark	80 25 1009	80 25 1007
France	08009 15751	08009 15750
Germany	0800 182 6930	0800 182 6802
India	000 800 852 1002	000 800 852 1296
Indonesia	001 803 852 3888	001 803 852 2830
Italy	800 877 720	800 872 349
Japan	00531 085 0028 *	00531 085 0027 *
Macao SAR	0800 993	0800 702
Malaysia	1800 81 6493	1800 81 6492
New Zealand	0800 453253	0800 453252
Norway	800 17 682 *	800 17 681 *
Philippines	Diamond1800 10 676 2582 or 1800 10 MPOCLUB(For PLDT subscriber) 1800 8 676 2582 or 1800 8 MPOCLUB(Globe) 1800 5 676 2582 or 1800 5 MPOCLUB(Bayantel)
Philippines	1800 765 8023 (For ETPI subscriber) 1800 1855 5500 (For PLDT subscriber)	1800 765 7014 (For ETPI subscriber)
Singapore	800 8523 895 *	800 8523 894 *
South Africa	0800 99 0638	0800 982 032
South Korea	00798 8521 3095	00798 8521 3514
Sri Lanka	2 543 940 (within Colombo) 011 2 543 940 (Outside Colombo)	2 475 601 (within Colombo) 011 2475 601 (Outside Colombo)
Sweden	020 796 585 *	020 791 010 *
Switzerland	0800 56 3552	0800 56 1701
Taiwan China	Diamond00801 85 6618 (Mandarin service) %
Thailand	001 800 852 3248	001 800 852 3548
The Netherlands	0800 022 3807	0800 022 7069
UAE	8000 852 03895	8000 852 02859
UK	0800 05 60737	0800 05 60724
USA	1 855 781 7104	1 855 449 7488

Ω	Applicable to local land-line phones with IDD access
	Applicable to local mobile phones with IDD access, except in: Canada, Mainland China, India (BSNL - mobile, MTNL- Mobile, S-Tel Mobile, Videocon Mobile/ Datacom, HFCL Infotel/Ping Mobile, TTSL (prepaid), Etisalat DB Telecom, Unino), Norway (Netcom), the Philippines, Thailand, UK (- Orange), and USA Japan (pre-register with IDC, NTT and KDDI) Singapore (pre-register with Singtel) Malaysia (only accessible via ATUR -Malaysia Telecom) Taiwan China (only accessible via Chungwa mobile)
	Applicable to local payphones, except in: Mainland China, NTT in Japan, Thailand, U.K. and U.S. Norway and Sweden (Kroner access charge applies).
#	Applicable to local land-line phones, payphones and mobile phones, with IDD; service hours: 8:00am–11:00pm, Monday–Saturday, including public holidays.
%	Applicable to fixed-line phones, payphones and mobile phones except mobile carrier KG Telecom ; service hours: 8:00am–11:00pm, Monday–Saturday, including public holidays.
*	Japan (pre-registered with KDDI for roaming mobile) Norway (Netcom mobile cannot access/Kroner access charge applies for payphone) Singapore (pre-register with Singtel for mobile access) Sweden (Telia phone card needed to pay a 3 Kronor access charge for payphone)

Notes:

Some hotels may charge an operating fee even when calling toll-free numbers, so be sure to check first.
For countries where a toll-free service is not available, please call the Hong Kong Service Line.
Touch-dial phone should be used to access the service hotline in order to input membership number and pin.
Use your local International Access Prefix to call the hotline if you cannot get through on the numbers given above. Callers in Japan using Softbank should input 0061 before the International Access Prefix, 001 if using KDDI; and 0033 if using NTT.

The Marco Polo Club Service Desk

Location:

Aisle B, Terminal 1, Hong Kong International Airport

Opening Hours:

Daily from 7:00am to 11:45pm

Services include:

Information about Marco Polo Club
Mileage checking
Missing mileage credit for Cathay Pacific and Cathay Dragon flights
Administration e.g. personal information
Itinerary changes
Redemption bookings
Redemption ticket and pick up
Instant redemption (upgrades, extra baggage, lounge access) for Cathay Pacific and Cathay Dragon flights