Special Arrangements for Rebooking Affected Flights

Last updated: 16 Mar 2020

In light of the COVID-19 pandemic, there has been an increase in rebooking requests for Flight Award Tickets. As such, we will contact affected members by email at least 5 days prior to their original travel date to arrange rebooking. Terms of the change are bound to the relevant Special Ticketing Guideline and Asia Miles’ General Terms and Conditions Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific.

The following special guidelines will apply with immediate effect for all Asia Miles Flight Award tickets with Cathay Pacific or Cathay Dragon.

  1. Free refunds / rebooking / rerouting
  2. We will offer free refunds/rebooking/rerouting to this current list of destinations that have imposed major travel restrictions, but please be aware that things are changing rapidly. Please keep up-to-date with developments.

    Please make your requests on or before 30 April 2020. If you choose to rebook / reroute your ticket, the revised travel period must be on/before 10 December 2020 and subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly.

    To be eligible for a refund or rebooking, your original ticket must match the dates below:

    Destination/Origin Ticket booked on/before Departure date on/after Return date on/before
    Australia 15 March 20 15 March 20 30 April 20
    Belgium 14 March 20 14 March 20 30 April 20
    Cambodia 15 March 20 17 March 20 30 April 20
    France 14 March 20 14 March 20 30 April 20
    Germany 14 March 20 14 March 20 30 April 20
    India 12 March 20 12 March 20 30 April 20
    Israel 19 February 20 19 February 20 30 April 20
    Italy 14 March 20 14 March 20 30 April 20
    Japan 6 March 20 6 March 20 30 April 20
    Mainland China 3 February 20 3 February 20 30 April 20
    Nepal 13 March 20 13 March 20 30 April 20
    Netherlands 14 March 20 14 March 20 30 April 20
    New Zealand 15 March 20 15 March 20 30 April 20
    Philippines 4 February 20 4 February 20 30 April 20
    South Korea 24 February 20 24 February 20 30 April 20
    Spain 14 March 20 14 March 20 30 April 20
    Switzerland 14 March 20 14 March 20 30 April 20
    Thailand 6 March 20 6 March 20 30 April 20
    Taiwan (flights between Taiwan & Hong Kong) 8 February 20 8 February 20 30 April 20
    Vietnam 15 March 20 15 March 20 30 April 20
  3. Free rebooking / rerouting only
  4. If you booked on or before 4 February 2020 for travel until 31 May 2020 to, through or from Hong Kong, you can change your booking with no rebooking or rerouting fees. You can rebook or reroute your ticket for travel on or before 30 April 2020. The revised travel period must be on/before 10 December 2020 and subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly.

Contact details:

Please accept our sincere apologies for any inconvenience caused. We thank you for your understanding in these challenging times.