Arriving in Hong Kong

Prior to landing in Hong Kong, download the StayHomeSafe app on your phone and complete the Hong Kong health declaration and quarantine form onlineOpen a new window in advance. (This form can also be accessed free of charge inflight via our login portal on all WiFi enabled aircraft.)

Upon arrival, have the QR code from your health declaration form ready. Catch the people mover to T1 Midfield Concourse. where you will pass a temperature scan and security check. (This will not affect any duty free purchases you have made.) Before proceeding into the main testing area, government health officials will:

• Scan the QR code from your completed Hong Kong health declaration form and check your ID.
• Assign you a lanyard with a unique QR code and COVID-19 testing kit.

At the COVID-19 testing area, you will be assigned a booth where you will have a combined nasal and throat swab taken by medical professionals. You will then proceed to the registration area where health officials will:

• Collect your COVID-19 test.
• Confirm you have a hotel reservation at one of the designated hotelsOpen a new window starting on the day of your arrival. (If you are coming from the Chinese Mainland, Macao or Taiwan, you can quarantine at home.) Hong Kong citizens coming from the Guangdong province in the Chinese mainland can take advance of the quarantine free Return2HK scheme.
• Confirm your mobile phone number, check that the StayHomeSafe appOpen a new window is installed, and attach your wristband.

You will wait between 2 and 4 hours. During this time:

• You will not have access to your checked-in baggage.
• You will be assigned a specific table and chair for the wait.
• Your quarantine order will be kept by government officials while your test sample is analysed.
• Bottled water and light snacks are available near the entrance to the waiting area. No hot water is available.
• If you receive a negative result, your quarantine form will be returned to you. You will then be directed to Gate 209 to board a shuttle bus to Terminal 1 for immigration, customs and baggage reclaim. Once you have your baggage, proceed to the arrivals hall and to the transportation registration area. Keep your forms handy – you will show these multiple times. You will not be allowed to take your own transport to the hotel. Dedicated transport direct to your quarantine hotel will be provided.
• If you receive a positive COVID-19 result, you will be guided by health officials on the next steps.

When you arrive at your designated quarantine hotel:

• Activate your StayHomeSafe app to inform it that you have arrived.
• Follow the instructions to walk around your room.
• Measure and record your temperature twice a day.
• You will also be asked to complete COVID-19 tests throughout your stay.