Change, cancel or refund your flight

For all tickets purchased from Cathay Pacific.

• Rebooking may not be allowed or may incur additional fees, subject to the fare rules of your ticket.
• Changes of date and/or flight can be made for itinerary involving the same routes.
• For tickets purchased via travel agents or for further inquiries, please contact your travel agent or Customer Care. for assistance.

You can make changes via Manage Booking if your bookings are made directly through our channels (either the Cathay Pacific website or mobile app).

A “Change flight(s)” button will appear under your booking details, once our system verifies your eligibility.

• Passengers under the same booking are required to change dates and/or flights together when changing flight bookings online.
• If the itinerary involves connecting flights with other carriers, you can also make changes to your bookings. 

• For tickets purchased from Cathay Pacific, please process cancellations and refunds via Manage Booking.
• For tickets purchased through travel agents, please contact your travel agent.
• For redemption tickets, please contact Asia Miles or Marco Polo Club.
• For partially used tickets, subject to fare rules, tickets that qualify for will be refunded to the credit card or bank account charged to the original ticket. 
• For other ticket and ancillary enquiries, please contact our Customer Care..

Your refund request for the residual amount after the deduction of necessary cancellation charges, will be processed in 20 calendar days if the original payment was made in Cash, Bank Transfer and Cheque, or 7 working days if it was made by other forms of payment (counted form the day of receipt of the refund request).

Please note that the time required for the actual refund to reach your account will depend on individual banks and payment service providers.

The above guidelines do not apply to special refunds involving service on other airlines. .

*We have received a large increase in refund requests as a result of the coronavirus outbreak. While we are doing everything we can to process your refund quickly, this process may take longer than usual. We apologise for any delays and thank you for your patience during this busy period.