Exchange your ticket for Cathay Credits
Cathay Credits eligibility
Equal the value of your original ticket(s), Cathay Credits can be used to book a new trip when it best suits you.
Please refer to the below table to determine if your booking is eligible.
| Destination/origin | Ticket issuing date | Original travel period | Ticket change deadline |
Travel must be completed by |
|---|---|---|---|---|
| All destinations/origins | On/before 23 March 2020 | On/before 31 March 2021 | 31 December 2022 | 31 December 2023 |
| For flights to/from Singapore | On/before 1 December 2020 | 22 November 2020 to 28 February 2021 |
31 December 2022 | 31 December 2023 |
| On/before 17 May 2021 | 26 May 2021 to 30 September 2021 |
31 December 2022 | 31 December 2023 | |
| For flights from Hong Kong to Singapore |
On/before 23 February 2022 | 23 February 2022 - 31 May 2022 | 31 December 2022 | 31 December 2023 |
| For flights to/from Chinese Mainland | On/before 27 January 2021 | 28 January 2021 to 8 March 2021 |
31 December 2022 | 31 December 2023 |
| For flights to/from Taiwan China | On/before 16 May 2021 | 16 May 2021 to 26 July 2021 |
31 December 2022 | 31 December 2023 |
| For flights to Japan | On/before 30 November 2021 | 30 November 2021 to 31 December 2021 |
31 December 2022 | 31 December 2023 |
| For flights to Israel | On/before 30 November 2021 | 30 November 2021 to 31 December 2021 |
31 December 2022 | 31 December 2023 |
| For flights from Australia, Canada, France, India, Nepal, Pakistan, the Philippines, the United Kingdom and the United States of America to Hong Kong | On/before 24 February 2022 | 24 February 2022 to 20 April 2022 |
31 December 2022 | 31 December 2023 |
| For flights to/from Hong Kong | On/before 24 August 2022 | 25 August 2022 to 26 August 2022 |
31 December 2022 | 31 December 2023 |
Some conditions apply:
- Tickets must be booked to/from/via destinations in our network, on flights with a Cathay Pacific (‘CX’) flight number.
- Only available for totally unused tickets.
- Requests for Cathay Credits must be made prior to your original travel date.
- Fare differences may apply.
How to book using Cathay Credits
When you’re ready to book, please contact Customer Care and provide your original booking reference and ticket number – your Cathay Credits are tied to these details. Our agents will assist you in using Cathay Credits to make a new booking.