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Special ticketing guidelines for travelling to/from Wuhan

Latest update: 02 Feb 2020 11:30 HKT (GMT+8)

With immediate effect, rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 21 January 2020 for travel with Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from Wuhan between 21 January 2020 and 31 March 2020.

1. Cathay Pacific/Cathay Dragon tickets

a. Cancellation and Refund

  • Waive on cancellation, and refund charges.
  • No-show passenger is not eligible for the waiver.

b. Rebooking/ rerouting

Rebooking/ rerouting charges will be waived on conditions that:

  • Such requests are made on/before 31 March 2020 and before departure, for travel with Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from Wuhan between 21 January 2020 and 31 March 2020.
    No-show passengers are not eligible for the waiver.
  • Revised (NEW) travel date must be on/before 31 May 2020 and subject to flight availability.
    In which case, the ticket expiry date will be adjusted accordingly.
  • The newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges and applicable seasonality by collecting additional/refunding difference (if any) as appropriate.
  • Reissuance charges will only be waived due to the expiry of the original ticket
  • Rerouting to/from/via Cathay Pacific/ Cathay Dragon online cities
    And subject to flight availability and fare/tax difference.

c. Group Tickets

  • Please refer to your local travel agent.

2. Asia Miles airline award tickets

  • For the related special guidelines, please check the Asia Miles website.
  • For further details, please refer to Asia Miles Terms and Conditions at Asia Miles Airline Award Redemption General Conditions.