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Medical assistance

If you need to bring medical equipment for your travels, please read the requirements on packing and usage to meet your medical needs. 

Frequent travellers medical card

We offer a Frequent Traveller’s Medical Card (FREMEC) to passengers who travel regularly and require special assistance or medical clearance for a stable medical condition or disability.

Application for FREMEC

Passengers holding a FREMEC are no longer encouraged to submit a MEDA form signed by their physicians each time they fly with us, provided there has been no change in their condition or the assistance required. With the FREMEC, our reservations office will have your travel requirements on record so that special assistance can be arranged when you fly with us.

Please note that you can only apply for a FREMEC (pdf) after you have submitted a MEDA form. The FREMEC will only be issued to passenger with a stable medical condition and the MEDA form would have been completed with all of the information regarding the passenger’s condition, POC device, settings, etc. The FREMEC card will also advise the passenger on our battery requirements.

Advice for passengers using Portable Oxygen Concentrator (POC)

Passengers using POC with a valid FREMEC are not required to provide physician statement.

Passenger medical clearance form (MEDA)

Some passengers may need special medical consideration when they travel. Medical clearance will be required when you need:

  • Medical assistance due to recent illness, hospitalization, injury, surgery, or existing medical condition such as breathing difficulties, unstable angina, terminal illness.
  • Supplemental oxygen (please also read Passengers requiring oxygen inflight.
  • Medical equipment such as stretcher or incubator.

About MEDA

Please fill in MEDA form with details of your condition when special assistance or medical services are required. Please ensure Part 1(pdf) (filled by passenger), Part 2 and Part 3 (pdf) (both filled by treating doctor) are all completed in full before submitting to the local reservations office at least 48 hours before your flight.

For requests of inflight medical oxygen or cocktail snacks without peanuts, please submit the completed MEDA form 72 hours prior to your flight departure.

If you are a doctor looking for additional information about the MEDA form, you can make reference to the Aerospace Medical Association’s Medical Guidelines for Airline Travel (pdf), Second Edition or the World Health Organisation’s Fitness to Fly Information (pdf).

More information

  • Passengers wishing to use Continuous Positive Airways Pressure (CPAP) devices inflight do not need medical clearance. However please do let us know 48 hours before your flight so that we can ensure your device complies with safety regulations.
  • For details of medical clearance requirements for specific conditions please see our Medical Clearance Guidelines (pdf).