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Using electronic devices

Device safety and connectivity options on board

Available on Airbus A350 above 10,000 feet

Stay connected in the air

For the first time on our flights, you can stay connected while travelling. Now you can use our Wi-Fi portal to go to our partners’ websites, catch up on news around the globe with our satellite TV or access the internet for work or leisure and keep in touch with family and friends, when you’re on the go.

Connect wirelessly onboard

Connect wirelessly onboard: Step 1


Enable Wi-Fi on your device

Connect wirelessly onboard: Step 2


Connect to the
"Cathay Pacific" network

Connect wirelessly onboard: Step 3


Go to the onboard portal ( and select your preferred subscription option

Connectivity options

Complimentary Wi-Fi portal

Go to the Cathay Pacific Wi-Fi portal by using your own Wi-Fi equipped device (tablet, laptop, mobile phone) for access to:

  • and Cathay Pacific partners’ websites
  • A 3D moving map application
  • Cathay Pacific catalogue for duty free shopping
  • Destination information
Complimentary satellite TV

Be updated with the latest happenings with three live channels via the seatback IFE monitors. The three channels available are:

  • BBC
  • CNN
  • Euronews
Internet access packages*

Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):

  • For flights of 6 hours or less at USD12.95
  • For flights above 6 hours at USD19.95
  • One hour continuous use on all flights at USD9.95

We accept the following forms of payment: MasterCard, Visa, Discover, American Express, Diners Club, and JCB.

SMS and data roaming services

    When you are onboard, you can enable data roaming on your mobile device to send and receive SMS, as well as email and browse Internet. Roaming can be activated after take-off once the aircraft reaches 20,000 feet.

    Please note the following:

  • SMS and data roaming are not available in the United States
  • Roaming charges will vary and be applied directly by your local mobile service provider, so please contact your provider for charges.

Wi-Fi service is exclusively available on A350 aircraft.

*Remark: Panasonic provides Cathay Pacific’s Wi-Fi service. If you have any questions about your order, please email Panasonic at You can also call the US toll-free number +1-855-752-0055 or Hong Kong toll-free number +800-906-284 (additional charges may incur if you call the toll-free numbers outside of its respective country).