I have submitted a missing miles claim for my transaction related to Online Shopping Partners. How long can I expect to wait for the miles to appear in my account?

Once we receive your missing miles request, your claim will be verified within five working days. You can check your "transaction history" at cathay.com/shop-online-partners to check the status of your claim.

For untracked purchases: If the claim is valid, we will track the sales again and resend a purchase acknowledgement email to you. Miles will then be credited through the normal flow (i.e. the corresponding merchant will verify the transaction within 120 days. Once you receive the purchase approval email, Asia Miles will then be credited to the member's account within 30 days).

For tracked purchases: Valid claims will be acknowledged by email. Miles credit will then go through the normal flow (i.e. the corresponding merchant will verify the transaction within 120 days. Once you receive the purchase approval email, Asia Miles will then be credited to the member's account within 30 days). If the claim is invalid, we will notify you about why the case is invalid.