How long would it take to get the refund if I cancel my fully unused or partially used ticket?
After the deduction of necessary cancellation charges, the residual amount will be processed in (counted form the day of receipt of the refund request):
- 7 working days for credit card and PayPal transactions*
- 30 calendar days for other forms of payment such as cash, bank transfer, etc.
We have received a large increase in refund requests as a result of the coronavirus outbreak. While we are doing everything we can to process your refund quickly, this process may take longer than usual. We apologise for any delays and thank you for your patience during this busy period.
*Please also note that the time required for the actual refund to reach the cardholder’s account will depend on individual banks. The above guidelines do not apply to special refunds involving service on other airlines.