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Cathay Pacific Airways
Dear $!title $!familyName $!givenName

Thank you for choosing Lounge Pass with Cathay Pacific Airways

We are sorry that this time we were unable to provide you with the lounge access that you purchased.

Your refund request has been received – please review the refund status for each passenger below. For accepted requests, refunds will be issued back to the original payment card within 7 working days*.

* Please note the above time is the processing time required within Cathay Pacific. Time required for the actual refund to reach cardholder’s account will depend on individual banks.

Refund details

Booking reference: $!loungePassDetail.getChild('BookingReference').getText()

#if($loungePassDetail) #foreach ($flight in $loungePassDetail.getChildren('Flight'))
$!flight.getChild('DayOfWeekShortText').getText() $!flight.getChild('DayOfMonthNumber').getText() $!flight.getChild('MonthShortText').getText() $!flight.getChild('YearLongNumber').getText()
| $!flight.getChild('FlightNumber').getText()

$!flight.getChild('DepartureAirport').getText() to $!flight.getChild('ArrivalAirport').getText()

#foreach ($passenger in $flight.getChildren('Passenger')) #end ##foreach ($passenger in $flight.getChildren('Passenger'))
Passenger
$!passenger.getChild('psgFamilyName').getText() $!passenger.getChild('psgGivingName').getText()
Refund status
$!passenger.getChild('psgStatus').getText()
#end ##foreach ($flight in $loungePassDetail.getChildren('Flight')) #end ##if($loungePassDetail)
If the above status indicates that we are unable to refund / process your request, it may be because it does not comply with our refund policy. Please check the terms and conditions for Reserve Your Seat as stated on our website. We apologise for any inconvenience and appreciate your kind understanding on this matter.

Best regards,
Cathay Pacific Airways

Note:
This is a system-generated email. Please do not reply.

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