Price Promise
Promising you better value
With our Price Promise, you can purchase our airfares with confidence. After completing a booking on our website, if you find an identical fare at a lower price on an Sri Lankan travel agency website (in Sri Lankan Rupees), simply lodge a price match claim with us by midnight GMT+5:30 hours on the day of your purchase, and you'll get the fare difference refunded.
What does our “Price Promise” cover?
Our Price Promise applies to:
- Bookings made on www.cathaypacific.com/lk or on the Cathay Pacific app that depart from Sri Lanka
- Bookings paid and ticketed in full in Sri Lanka Rupees
- An itinerary only with flights operated by Cathay Pacific Airways that originate in Sri Lanka
- Claims where the price on a third- party website- inclusive of all taxes, fees and surcharges, is lower than what you paid on www.cathaypacific.com/lk by more than LKR 1500 per ticket for Economy, Premium Economy, Business and First Classes.
The publicly available airfare on the third party website must be:
- Sold by a Sri Lankan online travel agent, holding a valid Travel Agency License issued by the Civil Aviation Authority of Sri Lanka.
- Quoted in Sri Lankan Rupees (without using a currency converter) and the ticket must be issued directly from the online travel agency
Fare comparison checklist (the following must be identical):
- Cathay Pacific flight numbers
- Number and type of travellers (including the number of adults and children)
- Travel dates
- Cabin class and booking sub-class
- Booking, fare and cancellation conditions
- Travel itinerary and routes
- Payment method
How to make a claim for refund
- Take an unedited, full screenshot of the fare with the price difference.
- It should include the website address, company logo, full itinerary with flight numbers, total costs of the booking fees, charges and payment method as well as a timestamp (with date and time clearly visible.)
- Complete the claim formOpen a new window and attach the screenshot by midnight of the same calendar day you purchased your ticket.
- Receive a refund in the price difference via the payment method originally used to purchase the ticket.
Terms and conditions
- The “Price Promise” only applies to the total airfare with Cathay Pacific and does not apply to hotel, car hire, travel insurance, or other non-flight products purchased from Cathay Pacific.
- The comparison of all fees including card fees equivalent to those used to make the booking is also covered under our promise.
- A match in airfares will not be accepted in the following circumstances:
- Lack of evidence (such as screenshot of fare differences) hence the claim cannot be verified
- Fare quotes from comparison sites
- Instances where the fares are lower due to an error made by the retailer/third party
- Fares purchased as part of package holidays
- Fares on a website that is not targeted to consumers located in Sri Lanka and is not operated by a Sri Lankan online travel agent, holding a valid Travel Agency License issued by the Civil Aviation Authority of Sri Lanka
- Cancelled or refunded bookings made on our website
- Airfares sold via a 'bricks and mortar' travel agency or via unauthorised channels or resellers
- Airfares that are not publicly available such as travel industry, corporate, negotiated or other private fares including any that require an access code or login
- Airfares discounted by use of promotional codes, coupons, credits, loyalty, redemption or other non-cash methods
- Resubmitted claims or multiple claims for one booking
- Airfares that include codeshare flights or flights operated by other airlines
- The Cathay Pacific Price Promise is subject to the standard booking Terms and ConditionsOpen a new window for flights booked online at www.cathaypacific.com/lk
- The Price Promise can be withdrawn or altered at any time without prior notice. Claims are subject to review by Cathay Pacific and the company reserves the right to the final decision.