09 Feb 2012
As Cathay Pacific upgrades its reservations system over the weekend, many online systems will be temporarily unavailable. This upgrade will not impact Cathay Pacific’s flight schedule.
The airline provides the following tips to minimise inconvenience during the next few days.
E-TICKET COPIES NECESSARY
Passengers travelling worldwide on 11 February and 12 February Hong Kong time should ensure they have copies of their e-tickets with them when arriving at the airport.
ONLINE TICKET PURCHASES
Online ticket purchases will become temporarily unavailable at 3 p.m. Hong Kong time on 11 February. Passengers wishing to buy tickets online for travel on 11/12/13 February should do so on or before 10 February.
ONLINE CHECK-IN AND BOARDING PASSES
Online check-in and boarding pass printing will be temporarily suspended at 3 p.m. Hong Kong time on 11 February. Passengers wishing to use these services for flights on 11 and 12 February should do so before midday on 11 February. Online check-in is available beginning at 48 hours prior to flight departure.
ONLINE SEAT SELECTION
Online seat selection will become temporarily unavailable at 3 p.m. Hong Kong time on 11 February. Passengers should make online seat selections for flights on 11/12 February on or before 10 February.
SPECIAL MEAL REQUESTS
Special meal requests must be received at least 24 hours in advance. Special meals for flights on 11/12/13 February should be ordered on or before 10 February.
Web site and mobile functionality will be brought back online in stages throughout the day on Sunday, 12 February. The majority of the above services are planned to resume by 8 pm that day.
During the cutover weekend, passengers may visit Cathay Pacific’s Facebook (www.facebook.com/cathaypacific) and Twitter (www.twitter.com/cathaypacific) pages for updated information including flight status. For non-urgent general information requests on Saturday and Sunday, emails can be sent to WRT_Support@cathaypacific.com.