Wi-Fi and connectivity
Wi-Fi services can be used on all Airbus A350, A321neo and selected Boeing 777 and Airbus A330 above 10,000 feet.
Stay connected in the air
We offer Wi-Fi services on our aircraft, so you can stay connected while flying. Access our network from your devices to browse the internet, send messages, or catch up on news around the globe.
Wi-Fi is enabled on all of our Airbus A350 and A321neo aircraft, and we are progressively rolling out Wi-Fi on our Boeing 777 and Airbus A330 aircraft.
You can check whether Wi-Fi is available on your flight from within Flight status. Simply input your flight number or route and look for the ‘Wi-Fi enabled’ sign. Please note the aircraft may change due to operational requirements.
Connect wirelessly onboard in three steps
Step:1
Enable Wi-Fi on your device
Step:2
Connect to the
"Cathay Pacific" network
Step:3
Go to the onboard portal (wifi.cathaypacific.com) and select your preferred subscription option
Connectivity options
We offer different connectivity options depending on the aircraft. Please visit our Flight status page to find out which aircraft you're scheduled to travel on and if it is Wi-Fi enabled.
Passengers are invited to enjoy complimentary Wi-Fi in First Class, which is being progressively rolled out across our Boeing 777 and Airbus A330 aircraft.
Go to the Cathay Pacific Wi-Fi portal (connect.cathaypacific.com) by using your own Wi-Fi equipped device (tablet, laptop, mobile phone) for access to cathaypacific.com and partner websites.
Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):
- For flight times of 6 hours or less at USD12.95
- For flight times above 6 hours at USD19.95
- One hour continuous use on all flights at USD9.95
For flight time of 6 hours or less, Message Pass is available at USD3.95, you can send and receive text messages on Wi-Fi using applications such as iMessage, Facebook Messenger and WhatsApp.
We accept the following forms of payment: MasterCard, Visa, Discover, American Express, Diners Club, JCB, UnionPay, China UnionPay (credit) and AliPay.
- SMS and data roaming are not available in the United States
- SMS and data roaming are available on A350 aircraft only
When you are onboard, you can enable data roaming on your mobile device to send and receive SMS, as well as email and browse Internet. Roaming can be activated after take-off once the aircraft reaches 20,000 feet.
Please note the following:
Roaming charges will vary and may be applied directly by your local mobile service provider. Please contact your provider for charges.
Once the aircraft is at or above 10,000 feet, alternately you can get internet access by selecting a roaming partner in the portal, you need to introduce your login credentials and enjoy internet access during the entire flight. Currently, both Boingo and Telekom Roaming partners are available onboard,
Roaming charges will vary and may be applied directly by your roaming partner.
Customer support
If you have any questions, please contact our Customer Care.
Please note the following:
- Wi-Fi is unavailable over the northern polar region (common on flights to North America).
- Wi-Fi is generally not available until the aircraft has taken off nor is it available during landing.
- If a passenger is disconnected this may be because of a beam switch; please wait and try again later.
Go to the Cathay Pacific Wi-Fi portal (wifi.cathaypacific.com) by using your own Wi-Fi equipped device (tablet, laptop, mobile phone) for access to:
- Cathaypacific.com and Cathay Pacific partners’ websites
- Map application
- Cathay Pacific catalogue for duty free shopping
- Destination information
Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):
- For flight times of 6 hours or less at USD12.95
- For flight times above 6 hours at USD19.95
- One hour continuous use on all flights at USD9.95
We accept the following forms of payment: MasterCard, Visa, American Express, Diners Club, JCB, Union Pay, AliPay and PayPal.
Customer support
*Need help? Intelsat provides the Wi-Fi service on Cathay Pacific’s A321neo aircraft. If you have any questions about your order, please contact Intelsat customer help directly via:
FAQ / Live Chat with support available inflight and on the ground in the following languages:
English: https://care.inflightinternet.com
Traditional Chinese: https://careyue.inflightinternet.com
Simplified Chinese: https://carecmn.inflightinternet.com
Email: hksupport@wifionboard.com.
Please note the following:
- Wi-Fi is unavailable over the northern polar region (common on flights to North America).
- Wi-Fi is generally not available until the aircraft has taken off nor is it available during landing.
- If a passenger is disconnected this may be because of a beam switch; please wait and try again later.
- Not all Boeing 777 and Airbus A330 aircraft are currently equipped with Wi-Fi. We apologise in advance if your particular flight does not provide connectivity.
Go to the Cathay Pacific Wi-Fi portal (connect.cathaypacific.com) by using your own Wi-Fi equipped device (tablet, laptop, mobile phone) for access to cathaypacific.com and partner websites.
Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):
- For flight times of 6 hours or less at USD12.95
- For flight times above 6 hours at USD19.95
- One hour continuous use on all flights at USD9.95
For flight time of 6 hours or less, Message Pass is available at USD3.95, you can send and receive text messages on Wi-Fi using applications such as iMessage, Facebook Messenger and WhatsApp.
We accept the following forms of payment: MasterCard, Visa, Discover, American Express, Diners Club, JCB, UnionPay, China UnionPay (credit) and AliPay.
- SMS and data roaming are not available in the United States
- SMS and data roaming are available on A350 aircraft only
When you are onboard, you can enable data roaming on your mobile device to send and receive SMS, as well as email and browse Internet. Roaming can be activated after take-off once the aircraft reaches 20,000 feet.
Please note the following:
Roaming charges will vary and may be applied directly by your local mobile service provider. Please contact your provider for charges.
Once the aircraft is at or above 10,000 feet, alternately you can get internet access by selecting a roaming partner in the portal, you need to introduce your login credentials and enjoy internet access during the entire flight. Currently, both Boingo and Telekom Roaming partners are available onboard,
Roaming charges will vary and may be applied directly by your roaming partner.
Customer support
If you have any questions, please contact our Customer Care.
Please note the following:
- Wi-Fi is unavailable over the northern polar region (common on flights to North America).
- Wi-Fi is generally not available until the aircraft has taken off nor is it available during landing.
- If a passenger is disconnected this may be because of a beam switch; please wait and try again later.
Go to the Cathay Pacific Wi-Fi portal (wifi.cathaypacific.com) by using your own Wi-Fi equipped device (tablet, laptop, mobile phone) for access to:
- Cathaypacific.com and Cathay Pacific partners’ websites
- Map application
- Cathay Pacific catalogue for duty free shopping
- Destination information
Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):
- For flight times of 6 hours or less at USD12.95
- For flight times above 6 hours at USD19.95
- One hour continuous use on all flights at USD9.95
We accept the following forms of payment: MasterCard, Visa, American Express, Diners Club, JCB, Union Pay, AliPay and PayPal.
Customer support
*Need help? Intelsat provides the Wi-Fi service on Cathay Pacific’s A321neo aircraft. If you have any questions about your order, please contact Intelsat customer help directly via:
FAQ / Live Chat with support available inflight and on the ground in the following languages:
English: https://care.inflightinternet.com
Traditional Chinese: https://careyue.inflightinternet.com
Simplified Chinese: https://carecmn.inflightinternet.com
Email: hksupport@wifionboard.com.
Please note the following:
- Wi-Fi is unavailable over the northern polar region (common on flights to North America).
- Wi-Fi is generally not available until the aircraft has taken off nor is it available during landing.
- If a passenger is disconnected this may be because of a beam switch; please wait and try again later.
- Not all Boeing 777 and Airbus A330 aircraft are currently equipped with Wi-Fi. We apologise in advance if your particular flight does not provide connectivity.
